Retail Operations Manager

Kikiktagruk Inupiat Corporation•Kotzebue, AK

3d•Onsite

About The Position

KIC Logistics (KICL) is seeking a Retail Operations Manager to oversee a retail store in Kotzebue, Alaska. This position is responsible for maximizing the profitability of KIC's retail and customer services operations by making sound, analytical business decisions. This person must effectively analyze data and disseminate strategies to ensure that KIC's retail operations are managed in an efficient manner, and foster and develop a team focused on delivering a high standard of customer service with integrity and reliability.

Requirements

Bachelor's Degree in business, operations, management, or other related field preferred.
2+ years in a supervisory position.
2+ years of retail experience.
Strong knowledge of business analytics and financial/accounting acumen.
Strong, professional verbal and written communication skills.
Ability to supervise multi-disciplinary personnel.
Strong interpersonal skills in working with employees and customers.
Proficiency with productivity software (Microsoft Outlook, Word, & Excel, Adobe Acrobat).
Current driver license.
Availability outside of regular working hours as needed.

Responsibilities

Evaluate data to determine and implement strategies to maximize efficient operations.
Supervise all operations and personnel of the retail sales organization, including but not limited to the proper retail inventories for sale, merchandise pricing, high volume turn rates of inventory to maximize profits.
Supervise personnel responsible for carrying out the functions of all KICL units: ACE, NAPA, Lumber, & Fuel operations.
Recruit and retain the required mix of personnel with the appropriate qualifications, expertise, and experience to perform the duties and responsivities needed.
Must have approval by VP of Kotzebue Operations for all new hires.
Maintain accurate job descriptions and duties for all positions.
Responsible for the profitable operation of all KICL business lines.
Ensure that accurate and timely accounting information is maintained in cooperation with the KIC Controller to provide KICL management staff with essential fiscal management tools.
Prepare, administer and analyze budgets, sales, gross profit, and expenses for all retail lines of KICL.
Assist in the collections of all account receivables in cooperation with the parent company.
Controls all credit approvals for KICL.
Maintain and improve vendor relations through communications and vendor programs which enable KICL to maximize its purchasing power.
Establish and supervise daily close out of registers and summarizes sales input for accounting.
Order parts, accessories and related merchandise and maintain proper inventory control to optimize customer service and minimize overhead.
Ensure all merchandise is properly received, stocked and priced for resale.
Manage routine in house inventory audit of all merchandise.
Prepare for yearly audit.
Remain current with industry marketing and merchandising trends.
Conduct periodic personnel performance evaluations in accordance with KIC SOPs.
Maintain positive customer relations with clientele.
Provide monthly report on KICL operations to Board of Directors.
Assist with other duties as assigned to ensure the success of all business units.