Operations Manager, Process Innovation

Alma•Angle, MN

45d•$115,000 - $157,000•Remote

About The Position

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team. Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. As an Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives. In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships. The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.

Requirements

You have 4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
You have expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
You have proven experience executing complex strategic and operational initiatives with strong business acumen
You have strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
You have a deep understanding of business and financial principles
You have a track record of driving results in fast-paced, dynamic environments
You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
You have exceptional communication and interpersonal skills
You are relentlessly organized with meticulous attention to detail, exceptional project management and communication skills

Responsibilities

Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
Collaborate closely with product leaders to foster strong alignment between product and operations teams
Drive organization-wide strategic initiatives and manage high-priority escalations
Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained

Benefits

We’re a remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays, 1 Alma Give Back Day
Flexible PTO
Salary Band: $115,000 - $157,000