Operations Manager Outpatient Endo & Pain

Cape Cod Healthcare•Hyannis, MA

11d

About The Position

1. Operational Leadership i. Oversee day-to-day operations for both the Endoscopy Center and Pain Management Center, ensuring smooth workflow, timely scheduling, and efficient use of staff and resources. ii. Implement and maintain operational policies, procedures, and standardized workflows. iii. Monitor patient flow, wait times, and throughput; identify and resolve bottlenecks. iv. Manage inventory, equipment, and supply needs in collaboration with clinical leaders. v. Serve as the primary point of contact for facility needs, vendors, and maintenance. 2. Staff Management & Team Development i. Supervise administrative, front-desk, billing coordination, and scheduling staff. ii. Partner with clinical leadership to support staffing plans, role clarity, and cross-department communication. iii. Coordinate hiring, onboarding, performance evaluations, and ongoing staff development. iv. Foster a positive, patient-focused culture grounded in teamwork, accountability, and continuous improvement. 3. Financial Management i. Oversee billing workflows; act as liaison with revenue cycle teams to ensure timely and accurate claim submission, charge capture, and denial resolution. ii. Monitor budgets, staffing levels, productivity, and expense management. iii. Support financial forecasting, volume reporting, KPI tracking, and operational analytics. iv. Identify opportunities to increase efficiency, throughput, and revenue integrity. 4. Regulatory & Compliance Oversight i. Ensure adherence to all relevant regulations and accreditation standards, including HIPAA, OSHA, CMS, state licensure requirements, and infection control standards (in partnership with clinical leaders). ii. Maintain accurate and compliant administrative and procedural documentation. iii. Coordinate audits, inspections, and quality initiatives. 5. Scheduling & Care Coordination i. Oversee scheduling workflows for endoscopy procedures, pain management procedures, and office visits. ii. Ensure timely coordination of pre-procedure requirements, patient instructions, and insurance authorization processes. iii. Address scheduling issues, escalate concerns, and adjust workflows as needed to support clinical operations. 6. Patient Experience & Communication i. Promote a high-quality, patient-centered experience across both service lines. ii. Address patient concerns, feedback, and service recovery in a timely and professional manner. iii. Collaborate with clinicians and staff to improve communication, patient education, and overall satisfaction. 7. Quality Improvement i. Support and implement quality improvement initiatives across both departments. ii. Monitor operational metrics, safety data, and patient feedback to drive improvements. iii. Assist in maintaining standardized best practices, including procedure turnaround times, throughput, and documentation accuracy. 8. Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or related field
Minimum of 3 years of healthcare operations or practice management experience, preferably in ambulatory surgery, endoscopy, pain management, or specialty outpatient services.
Proficiency with EHR systems, scheduling platforms, and Microsoft Office Suite.
Strong knowledge of healthcare operations, scheduling, revenue cycle fundamentals, and regulatory standards.
Demonstrated leadership experience with the ability to motivate and support diverse teams.
Excellent communication, organizational, and problem-solving skills.
Ability to thrive in a fast-paced, procedure-driven environment with competing priorities.

Nice To Haves

Master’s degree

Responsibilities

Oversee day-to-day operations for both the Endoscopy Center and Pain Management Center, ensuring smooth workflow, timely scheduling, and efficient use of staff and resources.
Implement and maintain operational policies, procedures, and standardized workflows.
Monitor patient flow, wait times, and throughput; identify and resolve bottlenecks.
Manage inventory, equipment, and supply needs in collaboration with clinical leaders.
Serve as the primary point of contact for facility needs, vendors, and maintenance.
Supervise administrative, front-desk, billing coordination, and scheduling staff.
Partner with clinical leadership to support staffing plans, role clarity, and cross-department communication.
Coordinate hiring, onboarding, performance evaluations, and ongoing staff development.
Foster a positive, patient-focused culture grounded in teamwork, accountability, and continuous improvement.
Oversee billing workflows; act as liaison with revenue cycle teams to ensure timely and accurate claim submission, charge capture, and denial resolution.
Monitor budgets, staffing levels, productivity, and expense management.
Support financial forecasting, volume reporting, KPI tracking, and operational analytics.
Identify opportunities to increase efficiency, throughput, and revenue integrity.
Ensure adherence to all relevant regulations and accreditation standards, including HIPAA, OSHA, CMS, state licensure requirements, and infection control standards (in partnership with clinical leaders).
Maintain accurate and compliant administrative and procedural documentation.
Coordinate audits, inspections, and quality initiatives.
Oversee scheduling workflows for endoscopy procedures, pain management procedures, and office visits.
Ensure timely coordination of pre-procedure requirements, patient instructions, and insurance authorization processes.
Address scheduling issues, escalate concerns, and adjust workflows as needed to support clinical operations.
Promote a high-quality, patient-centered experience across both service lines.
Address patient concerns, feedback, and service recovery in a timely and professional manner.
Collaborate with clinicians and staff to improve communication, patient education, and overall satisfaction.
Support and implement quality improvement initiatives across both departments.
Monitor operational metrics, safety data, and patient feedback to drive improvements.
Assist in maintaining standardized best practices, including procedure turnaround times, throughput, and documentation accuracy.
Challenges current working practices identifies process improvement opportunities and presents recommendations and solutions to management.
Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.