Operations Manager, IT Vendor Management Office

Agency Compile • Irving, TX

384d • $133,300 - $222,100

About The Position

The Operations Manager for the IT Vendor Management Office at McKesson plays a crucial role in ensuring operational excellence and efficiency across all IT vendor-related workstreams. This position is responsible for managing vendor lifecycle processes, financial management, performance tracking, and compliance with internal policies and regulatory requirements. The role requires collaboration with IT and business stakeholders to optimize vendor performance and governance, driving continuous improvement initiatives and standardizing operational processes.

Requirements

• Typically requires 10+ years of relevant experience.
• 5-8 years of relevant work experience in IT Vendor Management.
• Proven experience in vendor lifecycle management including selection, onboarding, and performance management.
• Demonstrated program management expertise with complex, cross-functional initiatives.
• Hands-on experience with procurement and operations in a technology environment.
• Deep understanding of SLAs, performance measures, and continuous improvement techniques.
• Ability to manage large initiatives integrating cross-departmental goals.
• Experience in leading change management initiatives.

Nice To Haves

• Certification in Lean Six Sigma, ITIL, or similar process improvement methodology.

Responsibilities

• Implement and maintain standardized vendor lifecycle management frameworks.
• Execute policy and procedure frameworks for vendor engagement and performance tracking.
• Develop and manage operational workflows for recurring vendor tasks, incorporating automation solutions.
• Establish and maintain a data and analytics framework for key performance indicators (KPIs).
• Use Lean Six Sigma methodologies to implement process improvements.
• Ensure adherence to internal IT VMO Policy and Procedure Frameworks.
• Manage governance frameworks for compliance with contractual commitments and regulatory requirements.
• Monitor and audit vendor lifecycle processes, identifying and addressing risks.
• Oversee the execution of Vendor Lifecycle Frameworks from selection to contract closure.
• Ensure third-party vendors meet service level agreements (SLAs) and performance benchmarks.

Benefits

• Competitive compensation package including base pay and potential bonuses.
• Annual bonus or long-term incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees