Operations Manager III - Staffing

Circet USA • Englewood Cliffs, NJ

2d

About The Position

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

Requirements

• Bachelor’s degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations

Nice To Haves

• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred

Responsibilities

• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of company's orders.
• Analyze order data across company and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement

Benefits

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts
• Paid Time Off & 401K
• Company Discount Website

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees