Operations Manager II

Aon Corporation • Deerfield, IL

32d • $90,000 - $120,000 • Hybrid

About The Position

Aon is hiring for an Operations Manager II for our invoicing team. This is a hybrid position based out of Bannockburn, IL.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
Manage overall employee performance and where appropriate communicate disciplinary and corrective action
Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities
Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise
Validate that staff members are performing the necessary activities to ensure all invoicing SLA’s are met on the end to end turn around time of invoicing
Laisse with Genpact team to ensure appropriate coverage for the work
Will manage and process quality control overview of outputs
Oversees and executes tasks related to invoicing including escalations, exceptions and ad hoc requests
Manages and maintains oversight on invoicing
Help team members and colleagues troubleshoot and resolve issues around deliverables
Assist team in developing effective relationship with offshore resources and ensure on and off-shore works together as One team
Provides direction and guidance to team members who are confronted with unfamiliar or complex issues
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems
Develops, interprets, and ensures the consistent application of ABS/ACS policies
Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; research complex issues and handles their resolution

Requirements

• 2-5 years of Account Management experience
• 2-5 years of People Leadership experience
• 2-5 years of Operations Support experience
• College degree or equivalent years of industry experience.

Responsibilities

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action
• Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise
• Validate that staff members are performing the necessary activities to ensure all invoicing SLA’s are met on the end to end turn around time of invoicing
• Laisse with Genpact team to ensure appropriate coverage for the work
• Will manage and process quality control overview of outputs
• Oversees and executes tasks related to invoicing including escalations, exceptions and ad hoc requests
• Manages and maintains oversight on invoicing
• Help team members and colleagues troubleshoot and resolve issues around deliverables
• Assist team in developing effective relationship with offshore resources and ensure on and off-shore works together as One team
• Provides direction and guidance to team members who are confronted with unfamiliar or complex issues
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
• Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems
• Develops, interprets, and ensures the consistent application of ABS/ACS policies
• Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; research complex issues and handles their resolution

Benefits

• In addition to our comprehensive benefits package, we encourage an inclusive workforce.
• Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
• Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
• We offer a variety of working style solutions for our colleagues as well.
• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
• As a result, at Aon, you are more connected, more relevant, and more valued.
• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
• Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager