Operations Manager I

Andersen Corporation•Jessup, MD

1d•Onsite

About The Position

Renewal by Andersen has an exciting opportunity for an Operations Manager in their Jessup, MD office. This individual is a key member of the leadership team, responsible for managing post-sale operations to ensure outstanding service and quality throughout all phases of the process. The role involves developing and implementing lean processes for continuous improvement, supporting new operations in establishing best 'back of the house' processes, and managing installation and service processes to uphold standards and homeowner satisfaction. The Operations Manager will also oversee installation, tech, and service capacity to meet brand demands and support growth, focusing on technical measures to maximize efficiency, reduce remakes, and increase first-time-through. Supply chain functions, including shipping, receiving, and purchasing, fall under this role, with an emphasis on corporate programs and cost containment. Additionally, the manager will participate in branch leadership to achieve annual operating goals, manage accounts receivable and payable, and lead branch functions for compliance and safety, including permitting, environmental reporting, and safety programs.

Requirements

Four-year degree, or equivalent education and experience
Three to five years of proven management experience
Basic knowledge of operation processes and IT systems
Basic understanding of installation processes and requirements
Basic Lean process skills and financial knowledge
Strong communication skills
Developing coaching skills
Strong problem-solving and customer resolution skills

Responsibilities

Manage processes that support sales order entry to ensure accuracy and minimize quality issues.
Develop and implement lean processes to ensure continuous improvement; support new and developing operations in establishing best ‘back of the house’ processes.
Manage the installation and service processes within the branch to ensure that standards are consistently upheld, while delivering high-level homeowner satisfaction.
Manage installation, tech, and service capacity to ensure levels are sufficient to meet brand demands and allow for growth.
Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first-time-through.
Responsible for supply chain functions within the branch, including shipping, receiving, and purchasing, utilization of corporate purchased programs and utilization of individual vendors when necessary to quality and cost containment.
Participate as part of branch leadership team in achieving annual operating goals and general leadership of the branch.
Manage the accounts receivable and payable functions to ensure payables are processed in a timely manager, manage subcontractor payments, proper close-out of jobs and manual check requests.
Responsible for leading branch functions to support compliance and safety, to include permitting, environmental reporting, and safety program.