Multi-Family - Operations Manager I

Franklin Energy•Okemos, MI

About The Position

The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Requirements

Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university.
Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes
Ability to maintain confidentiality
Ability to analyze financial data and prepare financial reports and statements
Ability to analyze program performance data and reports
Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards
Data entry skills in entering, tracking, maintaining, and querying databases
Ability to communicate effectively both verbally and in writing.
Ability to communicate to customers, clients, employees, and supervisor effectively
Ability to analyze and interpret data and solve practical program problems
Ability to add, subtract, multiply and divide.
Knowledge of mathematical concepts such as fractions, percentages, and ratios
Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio
Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders
Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license
Willingness to travel more than 60%

Nice To Haves

1 – 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred)

Responsibilities

Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
Support delivery of operations team goals towards program and portfolio Key Performance Indicators
Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
Program/Project forecasting, tracking, invoicing, and reporting
Oversight for weekly and monthly departmental/program reporting
Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
Work directly with internal functional teams and/or program teams on process and QA projects
Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint
Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance
Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio
Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director
Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio
Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director
Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events
Coordinate portfolio resource sharing inside and outside of the portfolio
Work with internal customers to support the reporting needs of the portfolio, program, and business