Operations Manager, Global Server Operations

Google•Chicago, IL

About The Position

At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation. In this role, you will lead a team of Data Center Technicians, driving operational excellence across the full lifecycle of server and network hardware. You will set clear team priorities and foster a high-performance culture through consistent coaching and development. As a partner to site stakeholders, you will oversee facility activities, ensuring that the installation, configuration, and decommissioning of critical assets align with long-term infrastructure goals. You will manage network deployments and develop contingency plans to mitigate risks. You will maintain security and operational standards, using data trends to identify process improvements and proactively ensure maximum system uptime. Additionally, you will advocate for workplace safety by overseeing Environmental Health and Safety (EHS) initiatives and compliance programs. By balancing technical oversight with proactive management, you will ensure the data center remains a secure, efficient, and reliable environment. The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Requirements

Bachelor's degree in a technical field or equivalent practical experience.
10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
Experience in site-level data center operations, including building and managing leadership teams and developing managers.
Experience working with network architecture and operating systems (e.g., Linux).
Must have the ability to work non-standard hours , including working weekends, night shifts, holidays and on shift-based schedules as required.

Nice To Haves

Experience managing data center operations, including compute and network architecture, infrastructure lifecycles, and Linux/Unix system administration.
Experience leading high-stakes operations within 24/7 environments, including the successful management of remote teams and distributed workforces.
Experience in improving Environmental Health and Safety (EHS) initiatives and implementing a safety culture at the site level.
Ability to launch and manage initiatives within a global environment.
Ability to foster a collaborative team environment while driving high-performance results.

Responsibilities

Lead a team of individuals; set and communicate individual and team priorities that support organizational goals.
Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
Partner with internal teams to meet goals and with stakeholders to manage facility activities and implement short- and long-term strategies.
Maintain, monitor, and execute security and operational procedures; track and analyze trends to identify opportunities for improvement ensuring alignment with organizational policies.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, and infrastructure based on identified issues.
Support the implementation of Environmental Health and Safety (EHS) and other compliance programs, collaborating with cross-functional teams to ensure safety incidents are investigated, resolved, and reported.

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