Operations Manager, Fulfillment Operations

ShipBob, Inc.•North Aurora, IL

22d•$69,998 - $116,663•Onsite

About The Position

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations. The backup for this role is the General Manager, Fulfillment Operations.

Requirements

4+ years of leadership experience.
Experience with safety procedures within a distribution center environment.
Established track record of taking ownership and delivering results.
Understanding of Lean and Six Sigma.

Nice To Haves

Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

Responsibilities

Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
Ensure that we meet and exceed our merchant’s expectations.
Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
Additional duties and responsibilities as necessary.