Manager, Digital Fulfillment Operations

Comcast•Livermore, CA

1d•$92,728 - $173,864

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Manager, Fulfillment Operations is responsible for overseeing the end-to-end lifecycle of incentive fulfillment for residential cable and mobile programs. This role drives operational excellence through process optimization, ensuring efficiency, accuracy, and a superior customer experience. Key responsibilities include managing vendor relationships for timely and quality delivery of digital cards, collaborating with cross-functional teams to align on goals, and maintaining agility to pivot to new incentive types or technologies as business needs evolve. The manager will also monitor industry trends and competitor offerings to keep programs competitive and relevant, while fostering innovation and scalability across fulfillment operations. Job Description Core Responsibilities End-to-End Execution – Managing the complete lifecycle of incentive fulfillment from setup to delivery for residential cable and mobile programs. Process Optimization – Streamlining workflows to improve efficiency and reduce turnaround times. Customer-Centric – Driving fulfillment processes that enhance customer experience and satisfaction. Cross-Functional Collaboration – Partnering with internal teams and external vendors to align on goals. Vendor Management – Overseeing third-party relationships to ensure timely and quality delivery of digital cards to consumers. Innovation & Agility – Quickly pivoting to new incentive types or technologies as business evolves. Market Intelligence & Competitive Analysis – Continuously monitor industry trends and competitor offerings of value adds to keep programs competitive, relevant, and aligned with evolving customer expectations. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Skills Marketing Programs
Marketing Strategies
Meeting Organization
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
5-7 Years Relevant Work Experience

Responsibilities

Managing the complete lifecycle of incentive fulfillment from setup to delivery for residential cable and mobile programs.
Streamlining workflows to improve efficiency and reduce turnaround times.
Driving fulfillment processes that enhance customer experience and satisfaction.
Partnering with internal teams and external vendors to align on goals.
Overseeing third-party relationships to ensure timely and quality delivery of digital cards to consumers.
Quickly pivoting to new incentive types or technologies as business evolves.
Continuously monitor industry trends and competitor offerings of value adds to keep programs competitive, relevant, and aligned with evolving customer expectations.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.