Operations Manager (Fire Alarm and Security)

Silco Fire & Security • Louisville, KY

13d

About The Position

Silco Fire & Security is seeking a talented and experienced Fire Alarm/Security Operations Manager to elevate our Fire Alarm/Security Division to the next level. This position will require a skilled manager to oversee the efficient operation and delivery of security solutions, inspections, maintenance services and overall professionalism of the operation. As the Operations Manager, you will play a critical role in ensuring compliance with industry standards, enhancing customer satisfaction, driving operational excellence and partnering with sales within our Fire Alarm and Security Division.

Requirements

• Bachelor’s degree in business or other related field preferred.
• Minimum of 5 years of experience in the fire alarm and security services industry.
• Previous people management experience.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of success in operations management, project management, or related roles.
• Strong knowledge of security systems, including, intrusion, video, access control, security gates, maintenance services, SASS and other emerging technologies.
• Ability to multitask, prioritize, and manage competing priorities effectively.
• Proficiency in project management tools and software applications.

Nice To Haves

• Experience using Salesforce and Mondays a plus.

Responsibilities

• Lead, mentor, and supervise a team of technicians and support staff involved in our fire alarm/security operations. This includes Technicians, Coordinators, Technical Support, Pre-Sales Support and Project Supervisors.
• Provide leadership, guidance, training, and support to ensure high levels of performance and productivity.
• Develop and implement sales strategies to drive revenue growth and expand the company’s market share in security and related services.
• Own and manage your teams P&L/Financials in order to achieve goals.
• Manage costs to support revenue.
• Implement cost control measures and ensure accountability.
• Grow billed work and maintenance services revenue.
• Oversee the planning, scheduling, and execution of system installations, inspections, and maintenance projects.
• Coordinate with internal teams, subcontractors, and customers to ensure timely completion of projects within budgetary constraints.
• Ensure compliance with local, state, and national safety codes, regulations, and standards.
• Conduct regular audits and quality checks to maintain the highest standards of service quality and safety.
• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and fostering positive relationships.
• Proactively identify opportunities to enhance customer satisfaction and loyalty through exceptional service delivery.
• Manage inventory levels, equipment, and resources effectively to support operational requirements and minimize costs.
• Collaborate with procurement and logistics teams to ensure timely availability of materials and supplies.
• Drive continuous improvement initiatives to optimize operational processes, enhance efficiency, and streamline workflows.
• Stay abreast of industry trends, best practices, and technological advancements to incorporate into operations where applicable.

Benefits

• In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA).
• Silco offers company paid short-term disability and life insurance, as well as company paid training.
• The Company also boasts a 401(k) program with company matching and tuition reimbursement.
• Silco provides paid holidays and generous paid time off.
• Employment at Silco is contingent upon completing and passing a background check and drug screen.
• Silco is an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager