Operations Manager - Financial Services (ALO New Business)

Nationwide•Grandview Heights, OH

13h•$87,000 - $162,000•Hybrid

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s): Grandview: 1000 Yard Street Grandview OH, 43215 Work schedule: 2 days in office, 3 days remote. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Job Description Summary Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we’d like to know more about you! As a Manager, you’ll lead the day-to-day operations and administration ensuring that an outstanding service experience is provided to our internal and external sales partners, firms, third-party administrators, producers and customers. We'll count on you to adhere and enforce all financial controls, as well as legal and regulatory guidelines and regulations set forth by IRS, state insurance and securities departments, FINRA, ERISA, Securities and Exchange Commission (SEC), Nationwide Financial (NF) Compliance and the NF Anti-Money Laundering Steering Committee.

Requirements

Undergraduate studies in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred.
Seven years of financial services experiences in a customer service, quality control or operations environment.
Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines.
Effective team leadership skills and management skills.
Strong communication skills.
Ability to present to external individuals and organizations.
Relationship-building skills.

Nice To Haves

FINRA Series 6 and 26 licenses may be required.
Supervisory experience preferred.

Responsibilities

Provides oversight to team roles and responsibilities.
Manages performance of customer's satisfaction, interaction quality and relationships.
Focuses on maintaining relationships, internally and externally.
Participates in, sponsors and/or owns major projects, leads the activities and provides guidance.
Assists in identifying and establishing operational improvements that improve delivery of services to customers aligned with industry and regulatory requirements.
Drives a culture of coaching and feedback for personal and professional guidance.
Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team.
Ensures associates are current and knowledgeable about the industry, competition and regulatory environment.
Drives education about current processes and procedures with internal/external customers.
Leads the service relationships and helps build and strengthen relationships through presentations and direct contact.
Supervises workflow to ensure that all functions are completed and meet time and meet quality standards.
Responds to and resolves escalated service issues and calls from our sales partners, producers, firms and customers.
Monitors team/client relationships to ensure call teams and client service groups are achieving service expectations.
Coordinates the implementation of all enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely fashion.
Partners with appropriate teams or individuals for coordination of responses to audits, including system partners for data requests.
Leads associates that take audit recommendations and calibration sessions through the continuous improvement model.
Identifies key opportunities for improving procedures and processes, ensuring consistency and adherence to regulatory requirements.
Uses findings to identify process and/or technology needs within the Operation Center.
Handles expenses to the established budget and finds opportunities and implements solutions to streamline processes and reduce operating expenses.
Participates in annual budget process to ensure adequate staffing and funding to provide outstanding levels of service.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire