Operations, Manager FI Connect

Origence • Greenwood Village, CO

8h • $74,700 - $93,300

About The Position

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term. Manager, Operations for FI Connect will serve as an operator, subject matter expert, and team manager. The Ops Manager directs all day-to-day operations and loan administration activities for FI Connect, while also ensuring risk management, underwriting, processing and funding activities are carried out in accordance with established policies, procedures and goals. The Ops Manager successfully evaluates operations, then creates and executes strategies to drive growth efficiently, while operating in a safe and sound manner consistent with Board mandates. The Ops Manager will lead multiple teams and deliver desired results in a fast-paced environment, on a national scale, and across multiple product lines.

Requirements

• Education : Bachelors Degree in Business, or combination of related courses and experience.
• Experience : Ten to fifteen years of similar or related experience in lending operations with a strong focus on consumer lending
• Proven ability to navigate complex cross-departmental priorities to impact change through partnership or client implementations experience required
• Extensive experience in consumer loan underwriting, processing, and systems management/optimization
• Relevant experience in lending administration, operations, risk management, and credit functions within a regulated financial institution
• Specialized Skills : Exceptional organization skills and detail-oriented with an ability to prioritize and execute tasks quickly and effectively.
• Proven ability to develop and build comprehensive reporting and analytics for actionable business intelligence.
• Broad knowledge of analytics, business intelligence, and risk management programs
• Ability to multitask and manage multiple high stakes projects simultaneously in a fast-paced environment.
• Able to manage shifting priorities, demands and timelines with confidence and positive attitude.
• Natural collaborator with excellent people management skills
• Experience at working both independently and in a team-oriented, collaborative environment.

Responsibilities

• Functional Management: Assists borrowers, partners, and other stakeholders in resolving lending related problems.
• Handles borrower and partner complaints and problems in a tactful and courteous manner at all times.
• Supports loan underwriting and processing activities within defined authority as needed.
• Works with internal and external partners to promote organizational efficiencies that improve quality and quantity of service with technology, enhanced employee productivity, and communication.
• Works with leadership counterparts to delegate tasks with internal and external resources, focusing on workload, deadlines, area of expertise and availability.
• Serves as a business subject matter expert for all relevant processes, systems and implementation activities.
• Actively participates in prospecting and client calls, presentations, and events as needed.
• Continuously and effectively works collaboratively across all business units within the organization to meet collective goals and objectives.
• Support Internal and External Stakeholders : Assists with development and maintains FI Connects operational policies, procedures, and practices.
• Develops and maintains technical and operational documentation and expertise for various systems (including, but not limited to the loan origination system, reporting platforms, and business development tracking).
• Works with internal and external partners to establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Coordinates, monitors, and controls centralized loan administration, ancillary loan products and servicing systems.
• Ensures that systems are efficient and effective, contribute to a high level of service, and protect the value of FI Connects loan portfolio.
• Lead and/or serve as a member of all key committees, including but not limited to Management, ALCO, Pricing, ALLL, and Enterprise Risk committees.
• Partner with internal and external teams for implementations, marketing, finance, and operations to ensure adherence to risk appetite and credit risk management framework for appropriate risk adjusted returns.
• Supports a variety of training and project initiatives as needed.
• Quality Assurance: Designs, maintains, and analysis a suite of reports for adherence to service levels, quality assurance, and operational integrity.
• In collaboration with internal partners develops, monitors, and consistently evolves training and quality assurance for all lending activities, programs, and projects, including establishing standards, scorecards, and design and testing of automated QC reporting and monitoring.
• Ensures lending systems, policies, procedures, and practices are compliant with all applicable laws and regulations.
• Provides support to ensure successful implementation and ongoing performance of all loan production goals for FI Connect.
• Evaluates recommendations for new lending programs to assess their potential for scale and the impact on the overall level of operational risk and cost effectiveness.

Benefits

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture!
• Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager