Operations Manager, Employment & Training Program
About The Position
Serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals. Provide direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures. Support the Project Director in executing the strategic and operational vision for workforce programs; this role functions as a key support to leadership and does not operate independently. Proactively identify and address operational gaps, ensuring continuity of services and responsiveness to evolving program needs. Lead staff performance management processes, including coaching, evaluations, corrective actions, and professional development planning. Oversee daily workflows, task assignments, and service delivery coordination to ensure program goals and contractual benchmarks are consistently met. Provide hands-on support to staff through daily coaching, guidance, and performance management; develop and implement performance improvement plans in collaboration with leadership and HR staff. Assist with recruitment, onboarding, and employee relations to ensure alignment with organizational policies and workforce goals. Monitor staff attendance, productivity, and engagement, and implement strategies to enhance team performance and morale. Ensure programmatic compliance with federal, state, and local regulations, including documentation, reporting, and audit readiness. Collaborate with internal departments and external partners to support service integration and operational efficiency. Participate in leadership meetings by contributing agenda items based on operational needs and providing insight into staff activities and program execution. Compile and prepare reports, presentations (including PowerPoint decks), training materials, process documentation, and workflow diagrams to support program operations, staff development, and stakeholder communications. Assist in the development and refinement of operational tools and resources that enhance service delivery and staff efficiency. Maintain a culture of professionalism, inclusion, and continuous improvement across all teams. Perform other duties as assigned, as needed, to support program goals, organizational priorities, and leadership initiatives.
Requirements
- Minimum of 5 years of experience in staff supervision and people management.
- Strong understanding of HR processes, including hiring, onboarding, performance management, employee relations, and compliance.
- Proven ability to lead teams in high-volume, outcome-driven environments with a focus on accountability and service quality.
- Excellent interpersonal, communication, and conflict resolution skills.
- Highly organized, with the ability to manage multiple priorities and meet deadlines.
- Bachelor’s degree in Human Resources, Public Administration, Business, or a related field required
- Ability to work collaboratively with leadership and staff in a mission-driven, fast-paced environment.
- Commitment to equity, inclusion, and community impact.
Nice To Haves
- Experience with workforce development programs such as WIOA Title I and WFNJ (TANF) is a plus, but not required.
- Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g., AOSOS) is a plus.
- Master’s degree preferred.
Responsibilities
- Serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.
- Provide direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures.
- Support the Project Director in executing the strategic and operational vision for workforce programs
- Proactively identify and address operational gaps, ensuring continuity of services and responsiveness to evolving program needs.
- Lead staff performance management processes, including coaching, evaluations, corrective actions, and professional development planning.
- Oversee daily workflows, task assignments, and service delivery coordination to ensure program goals and contractual benchmarks are consistently met.
- Provide hands-on support to staff through daily coaching, guidance, and performance management
- Assist with recruitment, onboarding, and employee relations to ensure alignment with organizational policies and workforce goals.
- Monitor staff attendance, productivity, and engagement, and implement strategies to enhance team performance and morale.
- Ensure programmatic compliance with federal, state, and local regulations, including documentation, reporting, and audit readiness.
- Collaborate with internal departments and external partners to support service integration and operational efficiency.
- Participate in leadership meetings by contributing agenda items based on operational needs and providing insight into staff activities and program execution.
- Compile and prepare reports, presentations (including PowerPoint decks), training materials, process documentation, and workflow diagrams to support program operations, staff development, and stakeholder communications.
- Assist in the development and refinement of operational tools and resources that enhance service delivery and staff efficiency.
- Maintain a culture of professionalism, inclusion, and continuous improvement across all teams.
- Perform other duties as assigned, as needed, to support program goals, organizational priorities, and leadership initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
