Operations Manager - Data Analytics

Salesforce • Chicago, IL

1d

About The Position

The Operations Manager will play a critical role in driving execution excellence across our Data & Analytics team supporting Global Renewals & Success Plan Sales orgnization. This role serves as the program manager and operational backbone for the team, ensuring our highest-priority analytics initiatives move forward on schedule, risks are surfaced early, cross-functional partners stay aligned, and leadership receives clear visibility into progress. A core requirement for this role is the ability to convert complex analytical work into compelling, executive-ready presentations that tell a clear story, drive decisions, and reflect the high bar of quality expected from our team. This person will partner closely with data & analytics team leadership, analysts, data engineering, product / program owners, and cross-functional teams (Sales Strategy, Finance, Product Growth Strategy, CS Ops, QCP, GDSO, DTS) to operationalize roadmap priorities and ensure we deliver high-impact business outcomes.

Requirements

• Bachelor’s degree in Business, Operations, Project Management, Analytics, or related field.
• 5+ years of experience in program management, operations management, or PMO roles—preferably within analytics, data, SaaS, or go-to-market organizations.
• Demonstrated ability to manage complex, multi-stakeholder programs with tight timelines.
• Exceptional communication skills, both written and verbal.
• Outstanding presentation and storytelling skills: must be able to craft executive-ready slides that simplify complex topics.
• Strong organizational skills and attention to detail.
• Experience with project management tools (Asana, Smartsheet, Jira, Monday.com, etc.).

Nice To Haves

• Ability to facilitate workshops, retrospectives, and planning sessions.
• Experience with organizational readiness, training, or change management.
• Experience preparing materials for senior executives (SVP, C-suite).

Responsibilities

• Own the end-to-end program management of priority analytics initiatives (e.g. forecasting modernization, attrition predictor rollout, attrition reporting enhancements, SPS dashboards).
• Build, maintain, and continuously optimize program plans, milestones, RAID logs, and delivery calendars.
• Track progress across multiple workstreams, identify risks/blockers early, and drive mitigation plans.
• Coordinate recurring program meetings, working sessions, and steering committees with clear agendas and follow-through.
• Ensure cross-functional alignment on requirements, timelines, and responsibilities.
• Create high-quality, visually compelling presentations that translate analytical insights, roadmap updates, and program status into simple, actionable narratives for leadership.
• Prepare leadership readouts, status summaries, and cross-functional updates across Renewals, Success Plans, Sales Strategy, and Finance.
• Maintain a consistent drumbeat of communication across program stakeholders.
• Help prioritize incoming requests to ensure the Data & Analytics team stays focused on the highest-value work.
• Drive standardization of workflows, documentation, templates, and operational processes.
• Establish routines (weekly standups, OKR tracking, roadmap reviews) to strengthen execution and accountability.
• Partner with leadership to identify resource needs, capacity constraints, and longer-term planning requirements.
• Act as the connective tissue between analytics teams and stakeholders across Sales Strategy, Finance, CS Ops, Product Growth Strategy, and Engineering.
• Ensure business requirements are well understood and reflected in analytics deliverables.
• Support adoption and stakeholder engagement for new dashboards, models, and analytics products.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees