Operations Manager, Curbside Collections/Maintenance

Reimagined Parking • Tampa, FL

26d

About The Position

The Operations Manager – Curbside Revenue Collections & Maintenance is a hands-on operational leader responsible for the day-to-day execution, oversight, and performance of curbside revenue collection services and preventative maintenance/cleaning programs across a municipal parking program. This role ensures the integrity, transparency, safety, and consistency of all assigned collection and maintenance activities while supporting a positive customer experience in the public right-of-way. The Operations Manager leads frontline collection and maintenance personnel, manages route planning and scheduling, enforces internal controls and audit-ready documentation, and ensures curbside assets such as pay stations, meter equipment, and related signage are properly maintained, clean, and functioning. The role serves as a key liaison between field teams, client stakeholders, and supporting vendors or technical partners to ensure service delivery meets or exceeds contract standards.

Requirements

• 3+ years of operations leadership experience in at least one of the following: municipal services, field operations, logistics, cash handling/revenue controls, facilities maintenance, or service delivery management.
• Demonstrated experience managing frontline teams with accountability for daily performance.
• Strong working knowledge of internal controls, documentation standards, and audit-ready operational practices.
• High attention to detail and ability to identify risk, variances, and process gaps.
• Proficiency with mobile reporting tools, log tracking, and Microsoft Office (Outlook, Excel, Word).
• Valid driver’s license with an acceptable motor vehicle record.

Responsibilities

• Revenue Collection Operations (Curbside Systems) · Oversee day-to-day curbside revenue collection operations including route planning, scheduled collections, vault/canister exchanges, equipment access control, and documentation protocols.
• Ensure all collection activities are completed safely, on time, and in accordance with established policies, procedures, and internal control standards.
• Enforce strict chain-of-custody practices, including dual-custody processes where applicable, and maintain integrity of all cashless/cash-related collection activity.
• Review and validate collection logs, exception reports, and operational activity reporting to ensure accuracy, completeness, and audit readiness.
• Coordinate with counting/reconciliation partners (internal or third-party) to ensure collection documentation supports accurate balancing and reporting.
• Investigate collection anomalies, document findings, and implement corrective actions to mitigate revenue risk. Preventative Maintenance & Cleaning Program Oversight
• Develop, implement, and manage preventative and daily cleaning programs for curbside parking assets including pay stations, poles/meters, decals, signage, and surrounding public-facing environments.
• Ensure equipment and signage are maintained in a safe, clean, and customer-friendly condition that supports compliance and confidence in the parking system.
• Conduct routine inspections and quality assurance checks to verify service standards are being met.
• Identify maintenance issues (damage, wear, vandalism, visibility concerns, performance concerns) and coordinate timely resolution with appropriate parties.
• Track and report asset condition and cleanliness levels, escalations, and corrective measures. Team Leadership & Workforce Management
• Lead, coach, and hold accountable a team of revenue collection and maintenance/cleaning staff.
• Support recruiting, onboarding, training, scheduling, and performance management of assigned employees.
• Establish daily priorities and task assignments; verify completion and adherence to safety and quality requirements.
• Foster a culture of accountability, professionalism, customer service, and continuous improvement. Safety, Compliance, and Risk Management
• Ensure field staff compliance with all safety protocols including situational awareness, use of PPE, vehicle operation standards, and secure handling procedures.
• Maintain operational readiness for incident response, including documentation and escalation for safety events, equipment damage, or service disruptions.
• Ensure compliance with all applicable company policies, client requirements, and contract deliverables.
• Participate in audits and operational reviews by preparing documentation and supporting corrective action planning. Reporting, Documentation, and Performance Management
• Maintain accurate operational documentation including collection activity logs, maintenance records, inspection checklists, exception reporting, and service verification.
• Produce routine performance updates for leadership and/or client stakeholders as required (daily/weekly/monthly operational summaries).
• Track key performance indicators (KPIs) such as route completion, exception rates, service timeliness, cleanliness scores, equipment issues, and staffing productivity.
• Recommend process improvements to increase efficiency, transparency, and reliability of collections and maintenance programs. Stakeholder & Vendor Coordination
• Serve as a primary field liaison between Reimagined Parking operations teams and technology/maintenance vendors supporting curbside equipment.
• Coordinate service requests, issue escalations, and follow-up resolution while maintaining clear communication and documentation.
• Support positive, professional relationships with client representatives and partner organizations through proactive communication and responsive service.

Benefits

• Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees