Operations Manager – Compliance & Reporting

Barclays

8d • Onsite

About The Position

Embark on a transformative journey with Barclays as an Operations Manager – Compliance & Reporting. In this role, you will be responsible for managing BCR intake processes, maintaining SharePoint content, enhancing training programs, and overseeing reporting and PO management to ensure compliance and operational efficiency. You will Coordinate approvals across Legal, Compliance, and Customer Communications teams.

Requirements

• Managing BCR intake workflows, ensuring timely processing and accurate documentation
• Maintaining SharePoint sites, improving accessibility and collaboration across teams
• Developing and delivering training programs, creating resources to enhance process understanding and compliance
• Preparing and analyzing reports and to provide actionable insights to support strategic decision making
• Overseeing purchase order (PO) management, ensuring accuracy, compliance, and timely execution of procurement processes

Nice To Haves

• Experience in process management, including designing, implementing, and optimizing workflows for efficiency and accuracy
• An understanding of compliance standards and governance, ensuring adherence to organizational and regulatory requirements
• Skilled in stakeholder coordination, collaboration across teams and managing communication to support project and operational goals

Responsibilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees