Operations Manager (Bilingual)

SBS Services Group (SSG)•Lenexa, KS

85d•$50,000 - $75,000

About The Position

At Stratus Building Solutions, we’re not just offering a job; we’re inviting you to join a community of innovators and collaborators passionate about sustainability and excellence. As the #1 fastest-growing green commercial cleaning franchise three years in a row (Entrepreneur Magazine), we’re revolutionizing an industry with cutting-edge technology, sustainable practices, and unparalleled customer service. When you join Stratus, you’ll thrive in a supportive culture where your growth is as important as our success. Together, we’re making a real impact on businesses, communities, and the environment. As a Franchise Business Consultant, you will report to the Regional Director and be at the heart of Stratus’ mission to empower franchise owners and deliver exceptional client experiences. Your focus will be on nurturing relationships, resolving challenges, and driving growth.

Requirements

Fluent in English and Spanish required (written and spoken)
3+ years of experience in operations management, franchise support or janitorial services
Exceptional communication and conflict resolution abilities
A service mentality
Self-motivated, results-oriented, and able to work independently
Proven track record of meeting or exceeding targets
Valid driver’s license and reliable transportation

Nice To Haves

Experience in the commercial cleaning or service industry
A knack for sales and service quoting
A proactive, solutions-oriented mindset
Familiarity with G-Suite Workspace and HubSpot

Responsibilities

Build Relationships: Become a trusted advisor for franchisees and clients, fostering long-term partnerships.
Coach for Success: Train, mentor, and guide franchisees to achieve their business goals.
Drive Excellence: Conduct quality audits, ensure service standards, and address client needs proactively.
Expand Opportunities: Quote and sell one-special services and recurring services, onboard new clients, and facilitate smooth transitions for franchisees.
Franchisee Development: Coach and train unit-franchisees on the latest and greatest cleaning techniques, green chemicals, and equipment.
Collaborate: Partner with cross-functional teams to deliver seamless solutions and support innovation.