Operation Manager II

MEDI TRANS LLC•Pompano Beach, FL

1d•Hybrid

About The Position

The Operations Manager is responsible for managing a team of Care Coordinators within a specific product line. This role involves leading mid-scale projects, effectively managing the performance of Care Coordinators, and participating in cross-functional process improvement initiatives. The Operations Manager develops and reports on Key Performance Indicators (KPIs), drives process and system improvements, and acts as the primary contact for clients, vendors, and adjusters, providing effective problem resolution. The manager also leads training and product line development initiatives with support from the Training and Development department. Reporting to the Senior Director, Operations & Implementation (Intake & Transportation/Translation) or the Senior Director, MedComp, this manager is crucial in developing talent, improving quality, and standardizing processes to enhance service delivery.

Requirements

Bachelor’s degree preferred or relevant management experience required.
5-7+ years of progressive Operations Management experience in the healthcare/ancillary services, or similar industry, preferably in a high-volume service delivery environment.
Previous management experience running day-to-day operations preferably for multiple product lines. (Diagnostics, Transportation, Translation, Durable Medical Equipment, Physical Medicine, Home Health)
Strong analytical skills.
Inspirational manager with a proven track record of managing through metrics and KPI’s, performance management, and track record of developing a high performance team.
Has a proven record of developing and managing teams of 10 or more individual contributors in their area of expertise.
Experience implementing process improvements or workforce optimization solutions.
Excellent communication, coaching, and managing through change skills.
Analytical ability to monitor performance metrics, manage through metrics, and provide ongoing coaching and feedback that motivates and inspires an individual’s best work and service delivery to clients and injured workers.
Implement solutions that enable the product line to be agile, foster skill development of the team, and ensure Care Coordinators are empowered to support evolving business needs efficiently.
Analyze product line performance and present monthly insights to Director.
Strong skills in managing and developing teams
Ability to develop and implement long-term strategies
Experience in overseeing complex projects from conception to completion
Excellent verbal and written skills for effective interaction with providers and internal teams
Proficiency in analyzing data and making informed decisions
In-depth understanding of ancillary services and healthcare operations
Aptitude for identifying issues and creating effective solutions

Responsibilities

Provides direct oversight of care coordinators within a product line while collaborating across all product lines to deliver services on time and within established SLA’s.
Implements structured cross-training programs ranging from quality assurance to service delivery that equips Care Coordinators with the skills to support multiple product lines, fostering talent mobility and business continuity.
Support Care Coordinators on their career goals and opportunities for progression with the Care Coordinator Job Family. Provide coaching, development experiences, and opportunities to build skills.
Monitor and evaluate the quality-of-Care Coordinators’ work across various product lines, ensuring consistency, compliance, and continuous improvement through data-driven insights and coaching.
Evaluate process gaps and inefficiencies, working closely with peers, the Senior Director, Operations, and Quality. Implement standardized workflows that improve overall service effectiveness, care coordinator productivity, quality service, and client retention.
Partner with the training team to implement operational changes that improve coordination and service delivery within the product line