Operations Manager, Airport Parking

SP Plus•Detroit, MI

13d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Manages operations, employee relations and customer service to ensure the successful day-to-day operations of airport parking facilities. Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation. Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance. Reviews and approves bi-monthly expense reimbursement report. Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees. Evaluates staff performance, serves disciplinary notices and handles first-step grievances. Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation). Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance. Initiates corrective actions as needed. Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices in Chicago and Nashville. Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies. Coordinates and manages routine maintenance projects as well as special projects related to facility improvements. Supervises the work of sub-contractors to ensure that work is done properly and per the contract. Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels. Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems. Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies. Monitor and review all damage claims in order to assign responsibility for damages. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims. The aforementioned are the essential functions of this job. Employees occupying this position may be required to perform other duties. The above responsibilities are subject to possible modification.

Requirements

Bachelor’s Degree strongly preferred.
A minimum of two years management experience, preferably at a large, dynamic parking installation.
Position requires basic working knowledge of Microsoft Office applications.
Must possess a valid state-issued driver’s license with a current address and acceptable driving record.
All employees must be able to obtain and maintain an Airport issued (FBI clearance) badge.
Must be able to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities and respond to issues in a timely manner.
The incumbent must be able to handle a variety of tasks in a fast-paced environment and manage tasks to established deadlines.
Position requires strong attention to detail.

Nice To Haves

Previous airport, customer service and union experience are highly recommended.

Responsibilities

Manages operations, employee relations and customer service to ensure the successful day-to-day operations of airport parking facilities.
Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation.
Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance.
Reviews and approves bi-monthly expense reimbursement report.
Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees.
Evaluates staff performance, serves disciplinary notices and handles first-step grievances.
Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation).
Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance.
Initiates corrective actions as needed.
Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices in Chicago and Nashville.
Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies.
Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
Supervises the work of sub-contractors to ensure that work is done properly and per the contract.
Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels.
Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems.
Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.
Monitor and review all damage claims in order to assign responsibility for damages.
Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.