Operations Manager - Advanced Customer Solutions

US Bank • Gresham, OR

28d • Hybrid

About The Position

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. We encourage growth - and reward the journey U.S. Bank is hiring an Operations Manager in our Transaction Processing & Shared Services department. We are seeking a dynamic leader with forward-thinking skills to elevate our department and drive transformative growth. This role requires someone who inspires teams, drives strategy, and leads with influence-not just executes tasks. The ideal candidate will bring innovative ideas, foster collaboration, and position the organization for long-term success. Possess a strong ability to identify process opportunity and drive change. Looking for a leader to advance operations through automation, streamlined processes, and impactful solutions. Incumbent will manage a team that performs wire research and initial wire investigations in addition to expanding into other payment areas for investigations. Department requires fast paced review of items in queue with proper analysis and routing. Schedule: 3+ days in office at one of the below locations Location: St Paul, Minnesota Tempe, Arizona Cincinnati, Ohio Gresham, Oregon

Requirements

• Bachelor's degree, or equivalent work experience
• Typically eight or more years of relevant experience

Nice To Haves

• Knowledge wire operations and wire functions is desired, or other payment platforms desired.
• Understanding of applicable Federal and State laws and regulations
• Experience with NSP (Non Stop Payments) / CopeStar desired
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees