Manager, Customer Solutions

Chromalloy • Windsor, CT

1d

About The Position

The Customer Solutions Manager will have primary responsibilities for the Customer Solutions team within the local operating unit. The Customer Solutions Manager will be an experienced customer service professional who is able to lead the Customer Solutions team and provide our customers with the most reliable, efficient service, and innovative solutions in the industry. Strong management and leadership skills are required.

Requirements

• Education: Bachelor’s degree with five years’ experience preferred; or equivalent combination of education and experience.
• Experience: Management, Sales, Business Development, Operations, Quality and/or Customer Service experience in an aerospace or highly regulated industry
• Skills: Demonstrated understanding of customer requirements and focus to achieve these objectives
• Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
• Proven ability to communicate conclusions based upon analysis and findings.
• Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements
• Must demonstrate an effective communication skill / style to present complex ideas in a compelling and comprehensive manner.
• Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.

Responsibilities

• Lead the local Customer Solutions team and ensure that our customers experience a strong, reliable, and transparent level of service and satisfaction
• Ensure the Customer Solutions team provides timely communication and issue resolution
• Ensure all aspects of the customer experience exceed our customer’s expectations
• Ensure the team is employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
• Develop and implement a comprehensive training and development plan for each member of the Customer Solutions team to guarantee a baseline skill level and continued professional growth
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience
• Own the customer relationship and communicate the “voice of the customer” internally and externally based on customer feedback and performance metrics
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
• Responsible for compliance to our customer contractual obligations and export control regulations
• Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models
• Able to leverage customer relationships and knowledge of Chromalloy’s value proposition to identify opportunities which enhance year over year revenue growth and customer retention.

Benefits

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager