Operations & Maintenance Lead

Uptown Rental Properties LLC•Cincinnati, OH

15d•Onsite

About The Position

The O&M Lead is responsible for completing maintenance service issues and ensuring high-quality resident experiences. You’ll also assist the O&M Supervisor with operational and administrative tasks, making you a technical and operational resource for your assigned properties.

Requirements

Experience in maintenance, repairs, or building operations
Strong problem-solving and troubleshooting skills across multiple trades
Ability to work independently, prioritize tasks, and handle on-call emergencies
Excellent communication and customer service skills
Attention to detail, accountability, and teamwork

Responsibilities

Diagnose and resolve maintenance requests, including electrical, plumbing, HVAC, painting, janitorial, preventative maintenance, landscaping, and inspections
Manage materials and inventory to ensure timely resolution
Coordinate with vendors for escalated service issues
Maintain professional use of company resources (tools, vehicles, cell phone, etc.)
Maintain administrative processes when the O&M Supervisor is unavailable, including work order management, reviewing labor hours, credit card receipts, and vendor purchases
Serve as a subject matter expert on portfolio maintenance processes
Provide guidance and solutions for operational challenges
Respond to emergency maintenance requests during scheduled after-hours shifts to ensure resident satisfaction
Support additional maintenance tasks and property-related activities as needed
Visit properties to assess building systems, housekeeping, and grounds