Operations & Logistics Lead- Hotel Chocolat

Mars

1d • Hybrid

About The Position

Hotel Chocolat has built a strong position as the UK’s favorite premium chocolate brand Hotel Chocolat is looking for a proactive and results-driven Operations and Logistics Associate to join our growing US team and support the expansion of our business. This role is integral to managing end-to-end omni-channel operations across retail, e-commerce, and future wholesale channels. You will collaborate closely with supply chain and trading teams in both the US and UK, as well as external third-party partners and cross-functional stakeholders, to ensure best-in-class product availability and service delivery at optimized costs. Additionally, you will contribute to the development of network design strategies that support efficient coast-to-coast operations, enabling the business to maximize trade opportunities and deliver exceptional customer experiences. This is an ideal role for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to learn every facet of how a consumer brand operates and scales.

Requirements

• Minimum of Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 2+ years of experience in consulting, supply chain, logistics, or operations is a plus (CPG, retail, or eCommerce preferred)
• Data-driven and process-oriented problem solver who thrives in ambiguity and loves creating structure from chaos
• Excellent communication skills and ability to collaborate across teams and external partners
• Eager to learn, grow, and make an impact in a scaling, entrepreneurial environment
• Not afraid to roll up your sleeves to find a way to get the job done
• Willingness & desire to learn, take risks, and improve from mistakes
• High proficiency in Microsoft Office Suite (Excel, PowerPoint)

Nice To Haves

• Experience with DTC, Amazon, TikTok Shop, or major retailers a plus

Responsibilities

• Omnichannel Logistics Support
• 3PL Operations & Vendor Coordination
• Data, Reporting & Continuous Improvement
• Cross-Functional Collaboration

Benefits

• A competitive salary and Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognize that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees