Operations & Leasing Manager (76207)
About The Position
University Center is a unique 1700+ bed multi-use student housing complex located in the heart of downtown with academic year residents from 5 master leased universities along with individual leasing, a full-service on-site dining center and market, as well as retail tenants. During the summer, the building transforms into a short-term stay and hoteling facility for interns, groups, corporate clients, and more. With 150+ staff and multiple departments, University Center offers a dynamic and rewarding environment with many areas to learn and grow! We are seeking a detail-oriented Leasing and Operations Manager with experience in student housing and leasing/marketing leadership. Who You Are: Success in sales, finance, or management in housing, hospitality, or retail Strong customer service skills with diverse clientele Experience in online/social media advertising and on-site marketing Proficiency in creating promotional materials Skilled in property management software Self-motivated, organized, and capable of leading projects Adaptable in fast-paced environments
Requirements
- Regular onsite presence is an essential function of this position and working full-time in office is required.
- Bachelor’s degree or high school diploma with relevant experience
- Minimum two years in sales, leasing, property management, finance, or other applicable experience
- Excellent verbal and written communication skills
- High proficiency in Microsoft Excel and other Microsoft Office programs
- Exceptional customer service and professionalism
- Willingness to obtain Illinois Leasing license within 120 days
Responsibilities
- Manage leasing for 100–200 beds annually, including marketing and university collaboration
- Supervise and support leasing and marketing associates
- Maintain social media, web presence, and online reputation
- Conduct tours for prospective residents and clients
- Develop and execute annual leasing and marketing plans
- Coordinate building-wide marketing strategies
- Support departmental marketing needs including advertising and outreach
- Prepare and manage lease paperwork and annual updates
- Manage collections, notices, evictions, and bad debt follow-up
- Complete month-end accounting, and support audits, budget planning, and accounts payable
- Assist departments with budget tracking and spending
- Create and manage client invoices
- Track leasing concessions and marketing spending
- Post and audit resident charges/payments
- Maximize NOI through cost control and revenue strategies
- Manage 3rd party insurance policies for applicable residents and retail tenants
- Prepare, audit, and report various leasing, operational, and financial data
- Complete various Peak reporting requirements (lease audits, risk analysis, etc.)
- Support resident, team, and investor goals
- Collaborate with Housing Team to optimize occupancy
- Assist with move-in/out and other property wide events
- Drive NOI growth through cost control and revenue strategies
- Perform administrative tasks and additional duties
Benefits
- Monthly, quarterly, and annual commission and other bonuses availabl
- Housing discount maybe available (varies by property, ask for more details)
- Mentorship program available
- Up to 12 weeks Paid Parental Leave
- 15 days of PTO + 2 additional “Me Days”
- 401(k) Match
- Commitment to leadership training and growth opportunities
- Additional rewards and recognition
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
