Operations Leader - Full Time

sephora.com • New York, NY

11h • Onsite

About The Position

As an Operations Leader at Sephora, you will be a key driver of operational excellence, ensuring the store runs efficiently and supports an exceptional client experience. This role involves leading the operations team, overseeing inventory and merchandising, and coaching others to perform at their best. It is ideal for individuals passionate about retail operations and developing people.

Requirements

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and ensuring operational standards are met to directly impact store success
• Drive brand presentation by leading visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience by partnering with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork by helping to promote a culture of openness where everyone feels empowered
• Uphold Sephora standards by following company policies and helping to create a safe and enjoyable shopping experience for all

Benefits

• Inclusion & Belonging: A beauty community where everyone’s uniqueness is celebrated, respected, and honored
• Meaningful Rewards: Comprehensive healthcare and wellbeing benefits based on eligibility
• Hourly pay: $28.00 - $32.00/hr.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees