Operations Lead

Thruway Fasteners•Town of Vestal, NY

2d•Onsite

About The Position

Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia. The Operations Lead is a jack of all trades to assist in all aspects of branch activities. Through communication, decisions and behavior by example, an Operations Lead promotes a culture that works together to exceed all internal and external customers’ expectations.

Requirements

Positive attitude and excellent communication skills allowing for constant interaction with a full cross section of Thruway customers, vendors, and staff.
Good judgment and quick decision-making ability
Problem-solving and analytical ability
Organizational skills
Demonstrated integrity and ethical standards
Self-motivated, effective time management, and adapts quickly to changing priorities
Accuracy and attention to detail
Good written, listening, verbal and interpersonal communication skills
Competency with Microsoft Office Suite and business planning software
Maintain professional demeanor and appearance at all times

Responsibilities

Maintain customer accounts in good financial standing
Check on payment status of open invoices with customers
Run weekly aging reports, process monthly statements, and make copies of invoices/proof of deliveries
Investigate issues that may be causing delay in payment. Follow up with internal sales team on outstanding invoices.
Complete daily invoice posting in an efficient error free manner
Gather and provide customer requested vendor certifications to be included with shipment or by email
Receive and validate required documentation for incoming product. Distribute to proper locations
Assure product received matches supplier paperwork. Check product dimensions and counts. Coordinate with warehouse receiving to receive all incoming shipments.
Answer all incoming phone calls, check voicemail box, greet all visitors, distribute incoming mail, reorder supplies and inventory
Data entry, typing, correspondence drafting, office supply orders and prepare customer statements.