Operations Lead - West Wendover

Deep Roots Harvest•West Wendover, NV

63d•Onsite

About The Position

Join Deep Roots Harvest as our Operations Lead, where you will support the Operations Manager by overseeing daily operations and enhancing customer experiences at our high-volume cannabis retail store. In this pivotal role, you will contribute as both a leader and a high-performing individual contributor, working closely with team members to address operational challenges and ensure a positive experience for customers and staff alike. The Operations Lead role focuses on executing operational strategies while leading daily activities that drive customer satisfaction. This position requires strong leadership skills and a passion for the cannabis industry.

Requirements

Must be 21 years of age.
1+ years of retail management experience or relevant experience preferred, specifically in a high-growth, high-performing environment.
Proven ability to lead teams and drive customer satisfaction in a retail setting.
Proficient in MS Office, particularly MS Excel, Outlook, and Teams.
Ability to communicate effectively both verbally and in writing. Must maintain a high level of integrity, personal motivation, and sense of urgency.
Experience in a fast-paced and compliance-driven atmosphere.
Must be able to think and perform on your feet.

Responsibilities

Oversee daily operations of the retail store, ensuring smooth and efficient workflows.
Collaborate with the Operations Manager to implement operational strategies and goals aligned with company objectives.
Conduct regular team meetings to address and resolve operational challenges promptly.
Provide guidance and support to team members, fostering a culture of accountability and teamwork.
Participate in the training and development of staff to enhance performance and service quality.
Assist the Operations Manager with preparing performance evaluations and provide constructive feedback to team members.
Assist operations manager and GM with preparation of disciplinary documents and performance evaluations.
Champion initiatives that promote customer engagement and satisfaction.
Address customer feedback and concerns, working with the team to implement improvements.
Create a welcoming environment that aligns with our brand values and enhances the customer experience.
Stay informed about industry trends and regulatory changes to ensure compliance and operational excellence.
Demonstrate resilience and adaptability in problem-solving situations.
Uphold company policies and procedures, ensuring high standards of conduct and integrity.