Operations Lead Receptionist

Abbott Laboratories•Alameda, CA

3d•$23 - $45•Onsite

About The Position

As the Receptionist at Abbott Diabetes Care, you will be the first point of contact for visitors and callers, ensuring a professional and welcoming environment that reflects Abbott's commitment to innovation and care. This role supports daily operations through effective communication, visitor management, administrative assistance, and collaboration with internal teams and external partners.

Requirements

High school diploma or equivalent; additional administrative training preferred.
Previous experience as a receptionist or in a customer-facing role.
Strong verbal and written communication skills.
Proficient in basic computer skills and office software (e.g., Microsoft Office Suite, email, and scheduling tools).
Comfortable using technology and able to learn new systems quickly.
Strong computer literacy, including data entry and navigating internal systems.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Operate a multi-line phone system to receive and correctly route incoming and outgoing calls.
Take and distribute clear, accurate messages promptly.
Greet visitors professionally and determine the nature of their visit.
Issue visitor passes and maintain visitor logs in compliance with Abbott Diabetes Care Visitor Policy (DOC00171).
Notify the appropriate employee or department of visitor arrival or escort visitors as needed.
Follow protocol for expected and unexpected government agency visits.
Respond to routine inquiries while ensuring compliance with company guidelines on what information can be shared.
Provide general guidance to visitors and callers in a courteous and helpful manner.
Schedule and maintain conference room bookings using Abbott's internal systems.
Coordinate catering for meetings.
Prepare documents, type correspondence, and assist with clerical tasks.
Organize and distribute incoming mail; manage outgoing mail and courier packages.
Manage ADC Reception and Facilities Helpdesk in boxes and triage work order-related requests.
Submit and manage work order requests via Maximo and follow up as necessary.
Provide status updates on work orders via biweekly meetings with managers.
Generate facility supply orders and confirm receipt via Ariba portal.
Maintain the Reception Manual.
Train backup receptionists as appropriate.
Provide Facilities administrative support, including site communications, scheduling events, and managing ergonomic supply orders and inventory systems.
Other projects and duties as assigned.
Complete all mandatory training on time as required by Abbott policies and procedures.
Adhere to company standards for safety, confidentiality, and compliance.
Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
Work closely with team members, employees, and vendors to ensure smooth operations and excellent service delivery.
Support cross-functional communication and assist with coordination of services when needed.
Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Support all Company initiatives as identified by management and in support of Operations, Environmental Health and Safety, Occupational Health, and other departments.