Lead Medical Receptionist

UBMD Orthopaedics & Sports Medicine • Williamsville, NY

2d

About The Position

The Lead Medical Receptionist (LMR) is required to perform all duties of a receptionist and function as the main resource person to receptionist staff at the assigned site. The LMR acts as a liaison between management and staff to assist in enhancing efficient patient check-in operations. This position may include occasional evenings and Saturdays. In close collaboration with the Location Manager, the LMR will have the following duties:

Duties

Assist in determining and coordinating staff assignments.
Schedule and establish coverage for reception staff, (absences, lunches, vacations).
Supervise the reception staff in all activities to ensure high quality standards are met and that the facility and patient check-in run smoothly.
Assess new staff members’ strengths and development opportunities.
Clearly communicate operational expectations/changes to reception and provider staff.
Assist in ordering office supplies to ensure appropriate stock is maintained.
Support and execute direct patient check-in duties.
Assist with recruiting, hiring, and training of reception staff.
Perform comprehensive evaluations of the job performance of all receptionists on an annual basis.
Ensure that specified patient check-in procedures are consistently followed.
Ensure that the reception staff maintain the highest level of ethical and professional conduct.
Develop strategies to drive continuous improvement in patient utilization of kiosks.
Support specific/task requests from upper management on an as-needed basis.

Requirements

• Associate degree preferred, High School Diploma or equivalent required
• Healthcare environment
• Patient registration experience desired
• Experience leading a team.
• Medical Terminology
• EMR experience required, Medent preferred.
• Must be proficient in the use of all office equipment (computer, phone, fax, scanner, copier, etc.)
• Superior communication and customer service skills.
• Must be detail oriented and have abilities to multi-task effectively while working in a fast-paced environment.
• Must also possess excellent organizational skills.

Responsibilities

• Assist in determining and coordinating staff assignments.
• Schedule and establish coverage for reception staff, (absences, lunches, vacations).
• Supervise the reception staff in all activities to ensure high quality standards are met and that the facility and patient check-in run smoothly.
• Assess new staff members’ strengths and development opportunities.
• Clearly communicate operational expectations/changes to reception and provider staff.
• Assist in ordering office supplies to ensure appropriate stock is maintained.
• Support and execute direct patient check-in duties.
• Assist with recruiting, hiring, and training of reception staff.
• Perform comprehensive evaluations of the job performance of all receptionists on an annual basis.
• Ensure that specified patient check-in procedures are consistently followed.
• Ensure that the reception staff maintain the highest level of ethical and professional conduct.
• Develop strategies to drive continuous improvement in patient utilization of kiosks.
• Support specific/task requests from upper management on an as-needed basis.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED