Operations Lead - Global Anti-Money Laundering Operations

Bank of America•Charlotte, NC

8d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations. Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Operations Lead will manage a team of associates performing affiliate refresh.

Requirements

3+ years experience leading teams and people management
Strong executive presence and communication skills
Documented experience performing in a process-oriented production environment that changes periodically
Familiar with MS Office Suite (Excel/Word/Outlook/Access)
Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management

Nice To Haves

Anti-Money Laundering experience
Skills: Business Operations Management
Drives Engagement
Process Management
Process Performance Measurement
Result Orientation
Customer and Client Focus
Planning
Reporting
Risk Management
Talent Development
Adaptability
Data Management
Fraud Management
Interpret Relevant Laws, Rules, and Regulations
Workforce Analytics

Responsibilities

Develops and implements procedures to enhance productivity and efficiency and manage business change
Serves as an escalation point to resolve broad and complex operational issues
Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
Oversight and production management of the AML Bank Affiliate process ensuring timely and accurate completion of all refresh activities.
Monitor daily staffing reports, SLA performance, Key Controls.
Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
Support team members liaising with sales teams to obtain and validate correct documentation to fulfill Refresh requirements.
Managing the performance and productivity of internal affiliate refresh Teams.
Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
Ensure cases requiring remediation are completed within service level agreements.
Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
Support business with KYC related queries and requests.
Participate in remediation items aligned to internal/external Audits.
Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.