Operations Lead, Command Center

Kodiak•Lancaster, TX

About The Position

As an Operations Lead, Command Center, you’ll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You’ll ensure uninterrupted service delivery, proactive customer communication You’ll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime. If you’re detail-oriented, thrive in high-tempo operational environments, and take pride in helping teams perform at their best, this role is for you.

Requirements

1+ years in logistics, dispatch, fleet operations, or command-center environments.
Proven experience coordinating on-shift teams or live operational logistics.
Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management.
Proven ability to manage live operations, resolve escalations, and maintain composure under pressure.
Familiarity with transportation, logistics, or autonomous vehicle operations.
Understanding of FMCSA regulations, safety protocols, and field coordination workflows.
Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios.
Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders.
Leads with composure and accountability, ensuring the team operates with urgency and precision.
Builds a strong culture of accountability, teamwork, and continuous improvement.

Responsibilities

Recognized subject matter expert across Command Center workflows.
Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics.
Identifies process gaps and drives workflow improvements.
Provides high-quality operational insights to Engineering and Operations leadership.
Serves as the primary escalation point during shifts.
Guides prioritization, distributes workload, and ensures shift readiness.
Coordinates responses during high-severity issues.
Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency).
Leads initiatives that improve Command Center efficiency, reliability, or accuracy.
Mentors Ops Specialists and Fleet Specialists.
Communicates effectively with Engineering, Field Techs, Drivers, and leadership.
Drives timely updates during incidents.
Provides input on scheduling, staffing, and training needs.
Helps build strong team culture and operational discipline.