Operations Lead Analyst - Express Scripts - Hybrid
About The Position
As an Operations Lead Analyst, you will play a critical role in supporting the Enterprise of Evernorth by delivering actionable insights and ensuring operational excellence. You will: Provide baseline data to measure project success and identify improvement opportunities. Develop and maintain interactive dashboards in Tableau for leadership to access real-time financial and process performance metrics. Conduct quality audits across the Enterprise, focusing on inventory waste and process adherence during patient interactions and patient experience. Collaborate on AI-driven solutions to monitor and report on patient contact quality and overall patient experience. Partner with teams to lead initiatives based on analytics findings and drive process improvements. Handle weekly and daily reporting needs, ensuring timely and accurate delivery of operational metrics.
Requirements
- Working knowledge of SQL and Teradata for data querying and manipulation.
- Strong Excel skills, including pivot tables, advanced formulas, and data modeling.
- Experience with Teradata or similar relational database systems.
- Advanced skills in Tableau for dashboard creation and data visualization.
- Familiarity with data analytics concepts and ability to interpret complex datasets.
- Ability to lead initiatives, manage timelines, and coordinate stakeholders.
- Skilled in facilitating meetings and driving collaboration across teams.
- Strong organizational and prioritization skills to manage multiple projects.
- Self-starter with the ability to work independently and proactively.
- Excellent communication skills for presenting insights and engaging leadership.
- Problem-solving mindset and adaptability in a fast-paced environment.
- HS Diploma or GED Required
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Nice To Haves
- Education: Bachelor’s degree in Business, Data Analytics, Operations Management, or related field.
- Certifications: PMP or other project management certifications.
- Experience in healthcare operations or patient experience programs.
- Familiarity with AI/ML tools for process automation or quality monitoring.
Responsibilities
- Build and manage Tableau dashboards to visualize KPIs and project outcomes.
- Extract, transform, and analyze data using SQL and Teradata to support decision-making.
- Perform enterprise-wide quality audits, including: Inventory waste analysis. Reviewing patient call processes for compliance and adherence.
- Analyze process failures across the enterprise
- Lead projects and initiatives informed by data analytics, ensuring alignment with organizational goals.
- Facilitate meetings, communicate progress, and escalate roadblocks to leadership when needed.
- Partner with cross-functional teams to implement AI-based monitoring tools for patient experience.
- Prepare reports and insights for leadership to drive continuous improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
