Technical Training Advisor - Express Scripts - Hybrid

Cigna Group • Saint Louis, MO

13d • Hybrid

About The Position

The Technical Training Advisor works collaboratively with internal business partners and external clients to assess needs, coordinate, design, develop, deliver, and facilitate interactive learning solutions through a variety of mediums in support of the overall strategy and goals of the Technical Training Team. Learning interactions will focus on competencies such as systems navigation, technical capabilities and high-level interpretation of system data. This position plays a key role in project managing, developing, deploying and supporting strategic training initiatives and product enhancements throughout multiple organizations, including Sales, Sales Enablement, Account Management and client audience groups. This position works with a variety of stakeholders, including internal/external leadership to understand needs, develop appropriate learning initiatives, drive learning strategies and report results to key stakeholders. Scope of Job Use multiple tools and methodologies to produce user content for a variety of audiences. Lead cross-functional business areas on large-scale projects in the development of end-user training assets that accurately and effectively reflects the system/process. Project manage the production of and alignment between controlled documentation, training and communication on large system implementations. Support the quality review process, providing input into the coaching and calibration of learning resources. Build and maintain effective partnerships with internal business partners and external clients through needs assessments and discussions to proactively identify issues that impact systems training needs from both a competency and knowledge base.

Requirements

• High school diploma or equivalent required.
• Minimum of five plus years of Training & Organization Development required.
• Excellent verbal, written, organizational, and analytical skills required.
• Excellent Project management experience required.
• Excellent communication skills, curiosity and attention to detail are required.
• Ability to learn quickly, solve problems and make decisions with minimal supervision required.
• Organized and flexible with the ability to prioritize and work under time constraints and meet project deadlines.
• Creative thinker with innovative spirit. Ability to look for new and better ways to develop content/ perform tasks. Effectively execute on new methods, when appropriate.
• Advanced knowledge of Microsoft Office – Excel, Outlook, Power Point, Word and Webex platform required.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor's degree in Organizational Development, Training, Business Administration or related field preferred.
• Master’s degree in Organization Development, Instructional Design or related field a plus.
• Systems Knowledge (Benefit Explorer, CSP, Evernorth Control Center, Trend Central) preferred but not required.
• E-learning design and authoring tools (Articulate Storyline, Camtasia) preferred but not required.
• Advanced interviewing and listening skills to gather necessary content from multiple resources a plus.
• Team player, able to thrive in a fast-paced, competitive environment and willing to contribute when help is needed outside of primary job responsibilities preferred.

Responsibilities

• Use multiple tools and methodologies to produce user content for a variety of audiences.
• Lead cross-functional business areas on large-scale projects in the development of end-user training assets that accurately and effectively reflects the system/process.
• Project manage the production of and alignment between controlled documentation, training and communication on large system implementations.
• Support the quality review process, providing input into the coaching and calibration of learning resources.
• Build and maintain effective partnerships with internal business partners and external clients through needs assessments and discussions to proactively identify issues that impact systems training needs from both a competency and knowledge base.

Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees