Operations & Launch Manager

Truss Vet • Cary, NC

44d

About The Position

At Truss Vet, we’re on a mission to elevate the human-animal bond by removing barriers to compassionate, high-quality veterinary care. Our urgent care clinics are tailored to pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. Think of us as the sweet spot between general practice and emergency care—a place where we deliver exceptional medical outcomes while ensuring a better quality of life for our team. The mission of our Operations & Launch Manager is to support strategic initiatives to improve our clinics and help launch amazing new ones.

Requirements

• Bachelor’s degree
• Willing to travel up to 50% of the time
• Based in Raleigh-Durham, NC (preferred)
• Ability to lift 50+ pounds
• Detail-oriented
• Highly proactive (self-starter) and efficient (gets a lot of stuff done)
• Analytical skills, including the ability to interpret data, question the results, generate insights, and construct solutions
• Excellent project management and organizational skills, including the ability to handle multiple projects simultaneously
• Innate desire to constantly improve and grow things
• Reliable, trustworthy, honest, and highly communicative
• Tech-savvy and particularly competent with Google Sheets, Excel, and G Suite

Nice To Haves

• Prefer candidates with previous veterinary management or healthcare operations experience, or a detailed understanding of veterinary operations workflows

Responsibilities

• Project management of new clinic launches, ensuring each project is delivered on time and to specification
• Assist with team training and other setup tasks for new sites
• Effectively manage, review, and extract valuable insights from the financial and analytical data of multiple clinics
• Regularly collaborate with operations, leadership, and other members of the company to execute on strategic projects designed to improve existing clinics
• Harness a wide range of data sources and information to identify opportunities for improvement and develop strategies to implement processes across multiple or all clinics within the organization
• Regulatory compliance for new sites, ensuring compliance with OSHA, DEA, state/federal regulations, etc.

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401K + match
• Commitment to professional and personal development through mentorship
• Pet care discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees