Operations IT Analyst I (Remote)

Vericast • San Antonio, TX

9h • $50,000 - $68,000 • Remote

About The Position

The Operations IT Analyst I is responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the Operations IT Analyst I ensures the stability of IT service delivery across the enterprise. The analyst will also be responsible for executing scheduled processes and tasks in a timely fashion to meet contractual agreements.

Requirements

• B.S. or B.A. in Computer Science preferred, 1+ years of experience in an IT-related field required
• ITIL v3 or v4 Foundations Certification preferred.
• Ability to work shifts including nights and/or weekends.
• Exhibit strong verbal and written communication skills.
• Ability to work in a collaborative, dynamic team environment and interact at all levels.
• Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills.

Nice To Haves

• Demonstrate knowledge with IT Service Management tools (HP Service Manager, Service Now, Cherwell, etc.)
• Demonstrate knowledge executing documented troubleshooting processes.
• Demonstrate knowledge with IT Event Management tools (CA Spectrum / Unicenter, HP OM, SolarWinds, etc.) to identify and triage events for action a plus.
• Demonstrate knowledge with one or more of the following technologies: Windows Server 2010+, Mainframe (zOS, JCL, etc.), Control-M job scheduling, Storage or Backup systems (IBM, EMC, etc.)
• Demonstrate proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)

Responsibilities

• Execute IT infrastructure and application support tasks according to documented procedures (40%)
• Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%)
• Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%)
• Responsible for managing and maintaining Standard Operating Procedures manuals (20%)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees