IT Operations Analyst I (US)

TD • Lexington, SC

1d • $23 - $31 • Onsite

About The Position

The IT Operation Analyst I provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes. Must be able to work 5x a week any day of the week, 40 hours in total and reside locally to Lexington, South Carolina

Requirements

• Undergraduate degree or Technical Certificate

Responsibilities

• Provides front line customer service support to clients on a broad range of issues
• Investigates problems beyond own area of knowledge, applying a broad business focus
• Assesses level of knowledge of caller and translates information when providing assistance
• Prioritizes and may assign problems and service issues to other team members
• Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
• Integrates all sources of information when providing assistance to clients
• Makes independent decisions within generally defined parameters

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree