Operations, Inventory & Demand Manager

ProCaps Labs•Henderson, NV

21d

About The Position

As the Operations, Inventory & Demand Manager, you will orchestrate the full operations, supply chain, and forecasting lifecycle for our Amazon channel. From demand forecasting and replenishment planning through FBA/PCL inbound/outbound logistics and compliance, you will ensure product availability, cost-efficiency, and scalability. This role is highly cross-functional and will collaborate closely with advertising, catalog/content, finance, and supply chain teams to synchronize demand, supply, and channel execution.

Requirements

5+ years in inventory planning, demand forecasting, or supply chain/operations — preferably within Amazon or eCommerce.
Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics.
Proven ability to build forecasting models and translate insights into actionable replenishment strategies.
Experience managing 3PL partners and inbound/outbound logistics.
Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories).
Strong project management skills and ability to handle multiple deadlines.
Excellent cross-functional communication skills.
Bachelor’s degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus.

Nice To Haves

Direct experience managing Amazon FBA inventory at scale.
Experience working with seasonal products, high-velocity SKUs, or volatile demand profiles.
Advanced Excel skills; experience with BI tools (Power BI, Looker, Tableau).
Experience in multi-market logistics or cross-border operations.
Experience in PIM / DAM / Feed management tools.

Responsibilities

Demand Planning & Forecasting
Develop and maintain SKU-level demand forecasts (rolling 12–18 months) using historical sales, promotional plans, seasonality, and new product pipeline.
Translate forecasts into replenishment plans and collaborate with procurement/production to secure inventory availability.
Build and refine forecasting models, replenishment triggers, and safety-stock formulas.
Coordinate with marketing and strategy teams to determine safety stock levels for new product launches and upcoming advertising/promotional campaigns.
Inventory Management
Maintain optimal inventory levels across FBA, FBM, and PCL locations.
Monitor stock levels daily to prevent stock-outs, minimize excess inventory, and maintain healthy days-of-supply.
Manage inventory health KPIs such as:
Stock-out rate
Inventory turn / sell-through
Excess & aged inventory
IPI score (or equivalent metrics)
FBA & PCL Operations
Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests.
Track and reconcile shipments to ensure proper receiving and replenishment.
Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments.
Process FBA return and recalls
Audits, fallow audit processes, submit, track discrepancies and escalate issues appropriately.
Oversee PCL operations including storage, handling, kitting, and returns management.
Manage inventory discrepancies, and operational disputes.
Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency
Compliance & Regulatory Operations
Ensure adherence to Amazon compliance requirements for:
Packaging
Labeling
Case-pack and carton specs
Expiration/batch tracking (for regulated categories)
Maintain operational SOPs for audit readiness.
Prevent compliance-related inventory losses and operational interruptions.
Cross-Functional Alignment
Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals.
Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes.
Work closely with finance and supply chain counterparts to manage working capital and operational budgets.
Analytics & Reporting
Build dashboards showing:
Demand vs. actual sales
Inventory disposition
Forecast accuracy
Replenishment pipeline
Supply chain costs
Use Amazon seller central account performance metrics for data reporting.
Present insights and recommendations to senior leadership.

Benefits

A competitive salary!
Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!
Paid Time Off, Eight (8) Company Holidays
401(k) with Company Match – up to 4.5%
100% Company Life Coverage
100% Short Term Disability Coverage
Gym Membership Reimbursement
Vitamin Allowance + Discounts
Company-Funded Health Savings Account ($1,600/year)
Cash Reward Employee Referral Program
Pet Insurance
Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!