Operations Intern

Glenstone • Potomac, MD

1d • $21 • Onsite

About The Position

Founded with the mission to seamlessly integrate art, architecture, and nature, Glenstone is a world-class contemporary art museum in Potomac, Maryland. Opened in 2006 and expanded in 2018, the museum welcomes visitors to a unique experience of indoor and outdoor spaces enveloped by 300 acres of organically maintained meadow and woodlands. Admission is always free. The work culture at Glenstone is dynamic and team oriented. As a mission-driven nonprofit, we are proud to foster a workplace where associates feel valued, respected, and accepted. We leverage our collaborative and enriching culture to provide abundant opportunities for all associates to develop new skills, feel connected to our mission, and actively participate in advancing their careers.

The goal of the internship program at Glenstone is to cultivate the next generation of the workforce by exposing interns to various professional pathways in the museum world. In collaboration with their department, interns can expect to gain professional experience by supporting specific departmental initiatives and projects. Interns are encouraged to connect with fellow team members throughout the organization to gain knowledge and build lasting relationships.

The Operations Division at Glenstone consists of several departments including Design & Project Delivery, Grounds, Engineering, Information Technology, Housekeeping, and Logistics. Collectively these departments support the ongoing operations of the museum by maintaining various systems and keeping the facilities and grounds clean, safe and show ready for our visitors. The team also overseas all technology software, hardware and infrastructure for the museum.

The Operations intern will gain broad exposure to each of our divisions and be able to demonstrate a baseline understanding of the roles and responsibilities of all departments within the organization. The primary project for the Operations intern will be a knowledge capture, organization and documentation in support of internal training across IT and Engineering. Specific deliverables we would like are:

Create a series of short training videos documenting key knowledge that an on-call engineer must possess. Support IT in the documentation of processes related to the visitor lifecycle. Test, validate and update process documentation for common tasks required by Glenstone staff. Update and organize Engineering Team document repository. Shadow other departments to understand how they support museum operations including design and project delivery team, logistics, and grounds. Delivery a final presentation to Operations leadership documenting your accomplishments and providing recommendations for follow on work. By participating in these projects, the intern will gain a working understanding of all functions required to facilitate museum operations. The intern will gain additional experience in process mapping, training design, video capture and editing.

Requirements

• A self-starter, able to take direction, run with a task, ask good questions, and enhance a project.
• Willingness to collaborate with peers, associates, and work successfully both as an individual and as part of a team.
• Strong intercultural competence, communication, planning, and organizational skills.
• Desire to learn and implement best practices, including those unique to Glenstone.
• Written and oral communication skills
• Ability to use a basic Microsoft product such as Word, PowerPoint, and Excel.
• Adaptability and adherence to Glenstone’s core values.
• Reliable transportation to and from Potomac, MD.

Nice To Haves

• Genuine interest in art, architecture, and nature.
• Ability to use Microsoft products such as Word, PowerPoint, and Excel.
• Experience with video capture and editing.
• Experience developing instructional, frequently asked questions, or “how to” documentation.

Responsibilities

• Meet with subject matter experts to capture written and video training documentation related to the subjects being documented.
• Test, validate and update existing IT process documentation.
• Support operations through observation and shadowing.
• Attendance at all-staff meetings.
• Attendance at all intern check-in meetings scheduled by the Learning & Development department.
• Creation and delivery of an all-staff presentation at the end of the internship.

Benefits

• As part of our compensation philosophy at Glenstone, all internships are paid.
• To promote collaboration and show appreciation to associates, Glenstone provides a weekly staff lunch, health and wellness reimbursement, and paid volunteer opportunities.
• Benefits include a 401(k)-retirement account with a matching contribution.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed