Operations Intern

Better Business Bureau of Minnesota • Burnsville, MN

4d • $18 • Onsite

About The Position

Better Business Bureau, Minnesota & North Dakota is currently seeking a motivated college student to be our summer Operations Intern , onsite at our Burnsville, MN office. If this could be you, keep reading! About Us The Better Business Bureau is built on clarity, credibility, and trust: values shaped by more than a century of service. For more than 100 years, local business leaders have come together through BBB to elevate ethical business practices, strengthen consumer trust, and help marketplaces thrive. Working with businesses across North America, BBB provides standards, education, dispute resolution, and credibility tools that support ethical growth, strengthen local economies, and help consumers make confident decisions. Today, BBB provides marketplace intelligence on more than 5.8 million businesses including more than 380,000 BBB Accredited Businesses. BBB.org is one of the most trusted sources of business information online, receiving more than 2 billion data requests each month from search engines, AI platforms, and consumers seeking reliable information about businesses and marketplace trust. In 2025 alone, users accessed more than 226 million pages of BBB business insights. The platform maintains a Domain Authority score of 91 out of 100, placing it among the most authoritative and influential websites on the internet. With unmatched local presence, international coordination, and more than a century of earned credibility, BBB is uniquely positioned to strengthen accountability across the modern marketplace. As trust becomes the defining currency of the digital economy, BBB is helping set the standard for how credibility is built, verified, and sustained in the AI era, and for the century ahead. About the Internship As part of BBB’s paid Summer Internship Program, you’ll get to experience real day-to-day work in your field of study, complete a meaningful summer long project, participate in cross-departmental development opportunities, and be networked with some of the largest brands in the region. Position Summary: BBB’s Operations department brings businesses and consumers together to foster a trustworthy marketplace. The department includes three closely connected programs: Data Quality, Dispute Resolution, and Trade Practices , all of which support BBB’s mission by maintaining accurate business information, resolving consumer concerns, and promoting ethical business practices. The Operations Intern will report to the Trade Practices Program Manager, and gains hands-on experience across all three programs, spending approximately one-third of the internship with each team. Program Overview Data Quality: Ensures BBB business information is accurate and up to date for internal use and public reporting on BBB.org. The team collaborates with BBBs across the U.S. and Canada and works to improve data processes and efficiency. Dispute Resolution: Manages consumer complaints and customer reviews in Minnesota and North Dakota, helping businesses and consumers resolve issues through BBB’s voluntary process. In 2025, the team handled approximately 25,000 complaints and 16,000 reviews, while also identifying potential patterns of concern and supporting mediation and arbitration services. Trade Practices: Monitors business conduct, conducts investigations, and reports findings to the public. The team also reviews advertising for accuracy, addresses misleading claims, and ensures proper use of BBB trademarks. Our Database: BBB maintains profiles on more than 175,000 businesses across Minnesota and North Dakota. These profiles help consumers make informed decisions and contribute to BBB business ratings (A+ to F), which are based on 14 established factors.

Requirements

• Currently pursuing a degree in Marketing, Information Technology, Business or related field.
• Exceptional customer service, interpersonal, organizational, business communication and time management skills.
• Demonstrated ability to effectively interact and collaborate with a wide range of individuals.
• Demonstrated problem solving and judgment capabilities.
• Willingness to learn and adapt to new responsibilities.
• Strong organizational and time-management abilities, with attention to detail
• Must take initiative, be self-motivated and an independent, accountable, dependable performer.
• Proficiency with Microsoft Office, (Word, Excel, Teams and Outlook) preferred but not required.

Nice To Haves

• Bi-lingual skills will receive priority consideration.

Responsibilities

• Updating and correcting existing business records in database, using Data Quality dashboard as guide
• Creating new business records from information imported by GREG data engine
• Working with Data Quality Program Manager on report creation and data projects
• Processing and reviewing incoming consumer complaints for compliance with BBB acceptance policies
• Analyzing complaints against a business for potential patterns
• Reviewing, processing, and posting BBB customer reviews
• Scheduling and supporting BBB Auto Line ‘Lemon Law’ arbitrations
• Reading local Scam Tracker reports and conducting investigations as needed
• Reviewing business websites for possible BBB trademark infringement or other advertising concerns
• Working with Trade Practices Program Manager to identify and report government agency enforcement actions

Benefits

• Learn from and gain experience working with business professionals who touch hundreds of businesses and profiles daily and make an impact in the marketplace.
• Learn new systems and databases.
• Create relationships and connections with the BBB team members.
• Consideration for any future job opportunities.
• Gain experience with BBB – the largest business association in the upper Midwest.
• Participate in BBB scam education initiatives, community events & presentations.
• Gain exposure to BBB’s broad network of businesses, community entities and the BBB Board of Directors (Attend & observe August Board of Director’s Meeting).

What This Job Offers

• Career Level: Intern
• Number of Employees: 11-50 employees