Operations Innovations and Product Transformation Legal Counsel

JPMorgan Chase & Co.•Tampa, FL

22h

About The Position

Shape the future of customer innovation from the inside. Join the Legal team supporting Consumer & Community Banking Operations Innovation and Product Transformation, advising teams building next-generation servicing and contact center capabilities. You’ll sit at the intersection of emerging technology, regulatory expectations, and strategic risk—delivering practical counsel at the speed of agile delivery. This is a high-visibility role where your guidance helps innovation scale responsibly. As an Attorney in Consumer & Community Banking (CCB) Operations Innovation & Product Transformation Legal Counsel in Consumer & Community Banking (CCB) Operations Innovation and Product Transformation, you will provide real-time, strategic legal support to two core areas: Servicing Operations and Voice Product & Contact Center Platform. You will advise product and operational leaders as they design and deploy technology-enabled capabilities (including AI and omnichannel solutions), while identifying and managing legal and regulatory risk. You will serve as a trusted advisor and work alongside a more senior attorney, helping to build durable legal guidance and frameworks that accelerate delivery and strengthen risk discipline. The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.

Requirements

J.D. and licensed to practice law, in good standing, in the state/jurisdiction where the role is based
3+ years of post-J.D. legal experience
Demonstrated ability to influence and lead through partnership, working effectively with diverse stakeholders
Strong capability to analyze complex situations across a broad range of legal and risk topics
Proven ability to solve problems collaboratively with creativity, practicality, and sound judgment
Excellent analytical, organizational, and communication skills (written and oral)
Ability to operate with high initiative and self-direction in a fast-paced, rapidly changing environment
Experience delivering clear, actionable guidance to both technical and non-technical audiences
Comfort working in agile environments and supporting teams moving at the speed of product delivery
Strong attention to detail and ability to document advice and decisions clearly and consistently
Ability to successfully complete a conflicts of interest clearance review prior to employment

Nice To Haves

Education or experience in technology, including product development or platform/infrastructure initiatives
Working knowledge of the financial services industry, especially consumer financial products
Familiarity with consumer banking laws and regulatory compliance considerations
Experience advising on emerging technology risk (e.g., AI, digital channels, data/analytics, third-party platforms)
Experience supporting contact center, voice, or customer servicing transformation programs
Demonstrated ability to create scalable legal frameworks (standards, templates, playbooks, guardrails) used across teams
Prior experience partnering with Compliance and Operational Risk teams on coordinated guidance and governance

Responsibilities

Embed with agile product teams to deliver timely, pragmatic legal counsel aligned to sprint timelines and business priorities
Advise Servicing Operations stakeholders supporting customer experiences across cards, checking, savings, and auto loans
Counsel teams designing and implementing global Voice/Contact Center platforms, including AI-enabled and omnichannel capabilities
Identify emerging legal, regulatory, and technology risks early and recommend mitigation strategies that enable responsible innovation
Research complex issues and draft clear legal analyses, opinions, and guidance tailored to business use cases
Partner with Legal, Compliance, and Risk colleagues to deliver coordinated, consistent guidance across stakeholder groups
Translate complex legal concepts into actionable direction through live discussions, emails, formal memos, and agile tools (e.g., Jira)
Develop foundational legal frameworks, standards, and reusable guidance (“playbooks”) to support repeatable decision-making
Monitor market trends and innovation strategies to keep advice current and forward-looking
Support governance and review processes by documenting decisions, risks, and approvals in an audit-ready manner
Drive CCB Legal’s agile evolution by contributing to modern ways of working, continuous improvement, and knowledge sharing