Operations & Improvement Consultant (all levels)

PA Consulting•Boston, MA

3h•Hybrid

About The Position

We are PA Consulting, a firm that believes in the power of ingenuity to build a positive human future. We create opportunity from complexity by combining innovative thinking and breakthrough technologies. Our diverse teams of experts, including strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists, work globally from offices across the UK, Ireland, US, Nordics, and Netherlands. We have deep expertise in various sectors such as consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. We are looking for talented consultants to join our Operations & Performance Improvement team to help transform clients’ business operations across all major sectors. This role involves working on engagements ranging from short-term tactical improvements to end-to-end operations strategy, tackling projects critical to the growth and resilience of global organizations. Clients' challenges include defining operations strategy, designing and delivering future capabilities, and driving incremental and transformational change through technology, digitalization, globalization, innovation, cost reduction, and revenue growth. The position offers meaningful exposure to complex organizations and a direct role in their operation and performance.

Requirements

Support problem solving, structured analysis, and the creation of deliverables.
Facilitate workshops, gather data, map processes, and synthesize insights.
Contribute to operating model, supply chain, and operations strategy components.
Drive work forward within well-defined workstreams while collaborating closely with client teams.
Communicate clearly, build trust with stakeholders, and contribute to team culture.
Lead workstreams and coordinate junior team members.
Manage client discussions at the manager and director level.
Ensure quality across deliverables, analysis, and recommendations.
Translate strategy into actionable implementation plans.
Lead multi-workstream programs from discovery through implementation.
Define vision, scope, governance, and success measures.
Own senior-level relationships including VP and C-suite stakeholders.
Shape opportunities, lead proposals, pricing, statements of work, and manage margins.
Coach teams, provide feedback, and contribute playbooks and methods to the practice.
Demonstrated problem solving, analytical thinking, and structured delivery capabilities with a track record of tangible performance improvements.
Strong relationship building, communication (written and verbal), and stakeholder management skills with comfort operating in fast moving environments.
Evidence of leadership, ownership, and commercial acumen with the ability to formulate and deliver creative and value adding solutions to client issues.

Nice To Haves

Experience with operating model design, business analysis, product ownership, or enterprise transformation.
Exposure to sectors such as life sciences, consumer, industrials, financial services, or technology.

Responsibilities

Design & deliver supply chain, manufacturing and operations strategy: Support or lead components of operating model and operations strategy work, from vision and design principles to implementation.
Optimize performance: Map and improve end‑to‑end processes, streamline workflows, and embed operational excellence and continuous improvement.
Plan supply chain and manufacturing operations: Support demand/capacity planning, manufacturing operations planning, and service delivery models to enhance throughput and service levels.
Drive value realization: Develop business cases, benefits frameworks, and cost‑out levers; track and report value delivery.
Transform at pace: Build pragmatic transformation roadmaps, mobilize change, and ensure sustainable adoption with clients.
Partner across disciplines: Collaborate closely with strategy, digital, data/analytics, and agile teams to deliver integrated solutions.
Engage stakeholders: Work shoulder‑to‑shoulder with client teams—facilitating workshops, framing problems, structuring analysis, and communicating insights clearly.