Operations Implementation Specialist

Independence Pet Group

20h•Remote

About The Position

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. They aim to simplify the pet parenting journey and improve the well-being of pets. As a leading authority in the pet category, they operate with a full stack of resources, capital, and services to support pet parents, utilizing a multi-brand and omni-channel approach that includes their own insurance carrier, insurance brands, and partner brands. Independence American Insurance Company (IAIC), a subsidiary of IPH, has over 50 years of underwriting experience and a history of innovation in the pet insurance industry, building a reputation as a trusted and dependable partner. IAIC is a pet-focused underwriter with deep insurance industry experience, offering a product with proven consumer appeal. Independence American Insurance Company (IAIC) is seeking an Operations Implementations Specialist to collaborate with internal and external entities to ensure correct implementation of products and regulatory requirements.

Requirements

3 years’ relevant experience
Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)

Responsibilities

Manages and creates forms for distribution to each administrator for use in fulfilling policy output, including applications, policy documents, etc.
Manages and creates guidelines, instructions, materials documenting best practices for fulfilling policy output.
May research, gather and submit data for Department of Insurance state required annual reporting.
Creates and maintains documentation for operational procedures for use of each administrator.
May gather and submit data for regulatory requests.
May assist with user acceptance testing.
Performs other duties and responsibilities as assigned.
Coordinates and facilitates meetings for execution phase for the launch of new products, product updates, regulatory bulletins, etc.
Creates standard operating procedures
Represents the department in various meetings
Maintains documentation and distribution of business decisions, policy interpretations, exception requests, etc.
May complete fraud investigations and report to regulatory bodies