Operations Governance Manager (12 Month FTC)

Quilter

About The Position

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £134.8 billion in customer investments (as of September 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us! The Operations Governance Manager is a senior leadership role within Quilter’s Operational Excellence function. The role is accountable for overseeing and co‑ordinating all local Operations governance forums and ensuring that operational requirements are effectively escalated and managed through Quilter’s wider governance structures, including COO, ExCo, ACC and QCC. The role requires strong stakeholder engagement capability, with regular interaction with senior executives and the ability to produce and deliver high‑quality, ExCo‑level reporting and governance papers that support informed decision‑making.

Requirements

Strong governance expertise with a sound understanding of regulatory frameworks.
Proven stakeholder engagement and influencing skills, including at senior executive level.
Highly developed analytical and problem‑solving capability.
Exceptional written and verbal communication skills, with experience producing executive‑level reporting.
Ability to manage multiple governance streams and competing priorities effectively.
Highly organised, detail-oriented, and able to manage multiple governance streams simultaneously.

Responsibilities

Lead and co‑ordinate all local Operations governance forums, ensuring agendas, actions and outputs are aligned to strategic priorities.
Ensure Operations requirements are appropriately represented, escalated and managed through Quilter’s wider governance forums, including COO, ExCo, ACC and QCC.
Maintain clear governance cadence, accountability and effective tracking of actions and outcomes.
Develop and deliver high‑quality governance papers, dashboards and management information for ExCo and other senior forums.
Provide clear, concise insights, analysis and recommendations to support executive decision‑making.
Ensure reporting is consistent, accurate and aligned to enterprise governance standards.
Work closely with first line risk teams to ensure governance processes align with regulatory obligations and internal risk frameworks.
Support the continuous improvement of governance practices to strengthen operational resilience, in collaboration with the central Operations Resilience team.
Embed a strong risk and control mindset across Operations governance activities.

Benefits

Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Healthcare Cash Plan: Jersey employees only.
Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

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