Operations & Facilities Manager

Frank & Eileen•Los Angeles, CA

3d•$80,000 - $95,000•Hybrid

About The Position

Frank & Eileen is seeking an Operations & Facilities Manager to join our Branded Environments team which oversees all physical manifestations of our brand. At Frank & Eileen, the spaces we work in, welcome customers into, and gather together in matter. The Operations & Facilities Manager plays a key role in making sure those spaces—our retail stores, concessions and shop-in-shops, corporate offices, showrooms, and residential properties —are thoughtfully cared for, beautifully maintained, and ready to support our teams and community every day. This role is responsible for the day-to-day operations and facilities management of all locations once they are open and in use. Partnering closely with leadership and cross-functional teams, this role owns ongoing operational management and operating expenses (OPEX), and works hand-in-hand with Design & Build counterparts to ensure a smooth transition from project completion into daily care and stewardship. We’re looking for someone who is hands-on, highly organized, solutions-oriented, and comfortable operating across a range of environments with calm confidence and care. This position is hybrid, based in Frank & Eileen’s Los Angeles, CA offices with travel to project sites. This role will report directly to the Head of Branded Environments.

Requirements

Passionate about Frank & Eileen, our mission, and fashion.
5+ years of experience in operations, facilities, or office management
Demonstrated experience managing operating expenses
Familiarity partnering with design, construction, or real estate teams
Familiar and comfortable utilizing AirTable, Slack, Google Docs and Google Calendar.
Highly organized, detail-oriented, and proactive
Calm, professional, and service-minded, always solutions oriented.
Comfortable working independently and cross-functionally
A self-starter that takes a proactive approach to starting and finishing tasks.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to prioritize effectively in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive information with discretion.
Adaptable - able to work in a dynamic, often ambiguous environment.
Nimble - able to handle multiple tasks and meet required deadlines.
Team Player - Ability to work and collaborate in a team environment with both internal and external teams.
Comfortable managing a flexible schedule.
Ability to travel as needed to support different locations.
Available to work occasionally after hours and weekends.
Occasional packing, unpacking and lifting of boxes up to 50 lbs, trunks or bags as needed in office and during installations.

Nice To Haves

Experience in retail, apparel, hospitality, or design-driven environments preferred

Responsibilities

Oversee day-to-day facilities operations across all Frank & Eileen locations
Ensure spaces are safe, functional, well-maintained, and reflective of our brand values
Manage maintenance, repairs, cleaning, security, utilities, and building services
Implement and maintain preventative maintenance programs
Conduct regular site visits to proactively identify needs and opportunities for improvement
Support the operational needs of retail stores, concessions and shop-in-shops, offices, showrooms, and brand residential houses
Serve as the primary point of contact for facilities-related matters once locations are operational
Coordinate timely, thoughtful resolution of issues to minimize disruption and maintain a high standard of care
Manage operating expense budgets across all physical locations
Track expenses and ensure spend aligns with approved budgets
Partner with Finance on budgeting, forecasting, and reporting
Review invoices and manage approvals with accuracy and accountability
Identify opportunities to operate more efficiently while maintaining quality and experience
Build and manage strong relationships with facilities and service vendors
Negotiate service agreements and ensure work is completed to standard
Track contracts, renewals, and ongoing performance
Coordinate vendors for routine services and urgent needs as they arise
Ensure compliance with applicable regulations, building codes, and safety standards
Support security systems, access control, and emergency preparedness
Maintain incident documentation and support issue resolution as needed
Collaborate closely with the Design & Build team during planning and execution phases
Provide operational input to support long-term functionality, durability, and ease of care
Participate in pre-opening walkthroughs and readiness reviews
Lead the transition of newly completed spaces into day-to-day operations and maintenance
Own the creation and communication of facilities related SOPs for each environment
Support facilities operations for brand residential houses and select executive-supported properties
Support shipping, receiving, and storage needs on a project basis only, including store openings, relocations, office moves, showroom installs, and special brand initiatives
Coordinate delivery schedules, building access, and site logistics with landlords, vendors, and internal partners
Track project-related logistics costs as part of operating expenses