Operations Manager, Facilities

Johnson Controls•Glendale, AZ

8h•Onsite

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! The Operations Manager, Facilities (Client-Side) leads the programmatic and portfolio-level management of HQ facilities in partnership with the outsourced FM provider. The role emphasizes governance, multi-year planning, capital allocation, occupancy strategy, and data-driven decision-making. It also serves as a subject-matter expert on building technology and sustainability, ensuring alignment with business objectives and long-term value realization, while maintaining strong internal stakeholder relationships and clear, executive-ready communication.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business, or a related field.
5+ years of facilities management or real estate/operations experience, with 3–5 years in a program-management or PMO capacity overseeing outsourced Facility Management or large Headquarters operations.
Demonstrated success in governing multi-project portfolios, SLAs, KPIs, and vendor performance from the client side.
Solid understanding of facilities operations and building systems (HVAC, electrical, life safety), along with safety/regulatory requirements.
Experience in strategic planning, budgeting, and lifecycle management; ability to develop and execute long-range facility roadmaps.
Proficiency with portfolio controls and scheduling tools (Primavera P6 and/or MS Project), data analytics platforms (Power BI/Tableau), and financial reporting.
Effective communication, presentation, and stakeholder-management skills; ability to influence across functions and time zones.
Willingness to travel as needed to regional HQs or project sites.
Strategic thinker with strong facilitation and negotiation abilities.
Collaborative, results-oriented, and adept at driving consensus in ambiguous situations.
Data-driven decision-maker who can translate complex facility data into strategic actions.
Capable of presenting to senior leadership and non-technical audiences with confidence.

Nice To Haves

Certifications such as PgMP, PMP, IFMA CFM/FMP; LEED or other sustainability credentials.
Experience with building technology leadership, energy management programs, and deploying company products in corporate facilities.
Background in multi-site or global programs, change-management, and PMO maturity initiatives.

Responsibilities

Strategic governance and PMO support Establish and operate the program governance framework for HQ facilities, including a formal PMO approach, standards, and processes for portfolio management. Oversee contract stewardship at the program level, ensuring SLAs, KPIs, change control, and vendor performance align with strategic objectives. Prepare and participate in executive reviews, governance boards, and decision sessions; translate facility data into actionable strategic recommendations.
Portfolio planning and master scheduling Own the Integrated Master Schedule (IMS) for all active HQ facilities initiatives and major improvements; coordinate cross-project dependencies and timelines. Develop multi-year facility roadmaps, scenario planning, and capacity/occupancy forecasts aligned with business growth and space strategy. Coordinate with IT, security, operations, and other functions to ensure programs align with enterprise priorities.
Capital planning, lifecycle management, and value realization Lead capital planning, budgeting, and lifecycle management for HQ facilities (CAPEX/OPEX); assess ROI, risk, and business-case implications. Prioritize investments across renovations, relocations, equipment upgrades, and technology deployments; track benefits realization and post-implementation reviews.
Occupancy, space strategy, and workplace planning Define long-range space strategies, seating optimization, and MAC planning that support workforce plans and hybrid work models. Influence design and layout decisions to optimize productivity and flexibility; ensure accurate as-built documentation and asset data.
Building technology, sustainability, and product integration Liaise on building technology strategy (HVAC/controls/BAS, energy management) and the deployment of the company’s products within the HQ. Champion sustainability goals, energy efficiency programs, and ESG targets; track performance metrics and report outcomes to leadership. Prepare and deliver briefings or demonstrations on building technology and product deployments, highlighting performance and value.
Stakeholder engagement and external communication Partner with senior leaders across Real Estate, Facilities, IT, Security, Finance, HR, and Operations to align on strategy and progress. Communicate program status, risks, and financials in clear, executive-ready formats; manage expectations and foster buy-in.
Risk, compliance, and resilience Identify facility-related risks at the portfolio level; develop mitigation plans and contingency scenarios to support business continuity. Ensure compliance with safety, regulatory, and security standards; integrate risk management with program governance.
Reporting, analytics, and performance measurement Create and maintain executive dashboards and periodic reporting on portfolio health, spend, schedule adherence, occupancy, and sustainability metrics. Use data-driven insights to optimize service levels, space utilization, and cost efficiency; ensure data quality and integrity.
Vendor strategy and contract optimization Develop and manage the vendor ecosystem strategy for the HQ, including multi-vendor coordination, performance incentives, and optimization opportunities. Lead high-level contract negotiations and renewals in collaboration with procurement and legal.
Change management and transformation Lead cross-functional change management initiatives associated with large facilities programs, digitalization, and process improvements. Facilitate adoption of new governance, reporting, and performance-management practices.