Operations (Facilities) Manager - Washington Square

Macerich • Portland, OR

22h • $111,000 - $135,000 • Hybrid

About The Position

Great people make great properties. As a shopping center developer of some of the nation’s best real estate in top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding, and balanced career. The Position on our Team: The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well-maintained environment by directing internal teams and vendor partners, coordinating with cross-functional departments, and executing corporate operational initiatives effectively. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners. The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Requirements

• 4+ years of experience in facility operations or commercial construction
• Strong communication problem-solving and organizational skills
• Ability to read and interpret blueprints
• Proficiency with Microsoft Office

Responsibilities

• Lead day-to-day facility management including direct oversight of housekeeping maintenance and other contracted service providers
• Execute preventative maintenance programs and maintain required documentation
• Conduct routine property inspections to ensure operational and appearance standards
• Provide guidance on mechanical operational and construction-related issues
• Address tenant operational concerns and enforce property policies
• Ensure compliance with corporate programs operational standards and tenant requirements
• Manage daily performance of energy systems including lighting and HVAC
• Oversee operational budgets and participate in capital planning
• Manage safety programs environmental compliance and emergency preparedness
• Coordinate tenant buildouts and act as liaison with contractors, agencies and local officials
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.
• Monitor utility consumption, rate structures, and rebates using building control technologies
• Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals.
• Review and approve expenses in alignment with company policy
• Manage budget performance with focus on operational efficiency and cost control
• Partner with the General Manager and Corporate Operations to develop annual and five-year capital plans
• Manage capital projects including bidding contract management and execution
• Implement and manage all EHS programs including hazardous materials emergency procedures and safety training
• Serve as the primary safety coordinator
• Maintain working knowledge of plans and conduct required contractor meetings
• Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements.
• Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors.
• Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction.
• Assist Tenant Coordination with as-built conditions, available utilities, and known constraints.
• Must be able to return to the property within 30 minutes due to unforeseen circumstances.

Benefits

• Best-in-class benefits with competitive employee contributions.
• Paid time off including vacation, 12 paid holidays and 80 hours of annual sick leave.
• 401(k) match with immediate vesting.
• 15% employee stock purchase discount.
• 24 paid volunteer hours annually plus company charitable match.
• Employee Assistance Program and comprehensive wellness benefits including Calm Health and ClassPass memberships.
• Career development opportunities and professional growth support.
• Hybrid work flexibility — in-office collaboration with Remote Fridays for Corporate and Forever Fridays for Retail Properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed