Operations Excellence Coach - Americas

Wingstop

3h•Onsite

About The Position

The Operations Excellence Coach is a critical field role within the Americas Operations team, covering 200+ Brand Partner (Franchisee) restaurants. A great OEC is a collaborative and energetic trainer with strong operational acumen and drive to achieve great results. This is a training-first, compliance-led role: the OEC is the region’s primary field trainer and the owner of Food Safety and Brand Standard compliance across all markets. The right person is a credible, hands-on operator - someone who can walk into any restaurant, earn trust quickly, and drive real behavior change. They execute with discipline across markets, solve problems in the field, and hold the line on standards consistently. This role will lead & deliver training in New Markets to brand new restaurant teams & involves intensive travel across LATAM, Canada and the Caribbean.

Requirements

Strong large-group training and facilitation experience; able to command a room across different audiences and markets
Solid hands-on Restaurant/Hospitality background -credible Front and Back of House, respected in a restaurant, not just a training room
Proven ability to influence franchise operators without direct authority - building buy-in through credibility and results
Track record of driving behavior change in the field -sustained improvement in standards and performance, not just delivery
Experience conducting Food Safety and Brand Standard audits; comfortable as the compliance authority in the field, not just a coach
Highly organized; able to manage multiple market priorities simultaneously with consistent execution and follow-through
Restaurant leadership experience; comfortable setting expectations and holding operators accountable when standards aren’t being met
Fluent in English and Spanish (written and spoken) - non-negotiable for this role
Comfortable with heavy travel (~60%); able to maintain consistent execution standards across markets without losing focus or follow-through

Responsibilities

Lead & Deliver the In-Restaurant ‘Train the Trainer’ program to Brand Partner training teams
Serve as the primary in-restaurant trainer for all new market entries - owning program delivery end to end, from pre-opening prep through post-opening stabilization
Support the NME Manager in the setup & execution of a best-in-class operation.
Adapt and localize the global operations manual for in-restaurant execution within each market
Own Food Safety and Brand Standard compliance across the region - lead all in-restaurant audits, identify gaps, deliver corrective coaching, and follow through until standards are consistently met. This is not a support function; the OEC is the compliance authority in the field.
Collaborate cross-functionally to ensure new stores are set up for success; own your piece without waiting to be directed
Travel regularly to Brand Partner restaurants to provide field coaching, training, and development support - building relationships and trust with each operator visit
Partner with Brand Partner teams to protect and elevate standards in restaurant operations, guest experience, and food safety - influencing without authority.
Drive QSC,SMG and all other KPI matrix as prescribed across the region; success is measured by sustained improvement in compliance and guest experience scores, not just program delivery.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room