Operations Engineer

Paramount•New York, NY

32d•$85,000 - $100,000

About The Position

Paramount's broadcast operations run 24/7 - and the Media Operations Specialist is on the front lines keeping them that way. In this role you'll support the media, graphics, and broadcast workflows that power news delivery to millions of viewers. You'll troubleshoot real problems as they happen. You will work with skilled production and engineering teams while also gaining deep expertise in industry-leading platforms, all within a dynamic and critical environment!

Requirements

3+ years of experience supporting media, broadcast, or production workflows in a live or near-live environment.
You need deep technical skills, meaning you should be able to troubleshoot issues with applications, workflows, and systems among tight deadlines.
Hands-on experience supporting production or creative applications (e.g., Adobe, Avid, VizRT, Mimir, or similar platforms).

Nice To Haves

A Bachelor's degree in Computer Science or related field is preferred but not required.
Ability to work assigned shifts, including nights, weekends, and holidays, in a 24/7 operational environment.
You should be able to troubleshoot proficiently. This means you can tell the difference between user errors, workflow issues, application behavior, and infrastructure problems. You should also have experience managing support requests from artists, editors, producers, and technicians.
Working knowledge of Windows and/or Linux environments, including processes, services, permissions, and basic resource utilization.
Basic knowledge of networking fundamentals such as IP addressing, DNS, connectivity issues, latency, and packet loss symptoms.
Experience or awareness with shared storage environments, including SMB/NFS access, permissions, mounts, and common access or performance issues.
Working knowledge of media workflows and asset characteristics, including file formats, codecs, wrappers, audio/video sync, and common operational failure condition.
Knowledge with media asset management (MAM) systems and basic media lifecycle concepts, including ingest, archiving, and purging.
Experience in ticket-based environments. This includes using tools like ServiceNow and Jira that follow specific processes.
Proficient interpersonal skills with ability to support production teams, editors, and end-users in a professional, patient manner.
Commitment to continuous learning and professional development, with demonstrated ability to acquire new technical skills and stay current with emerging broadcast and media technologies.
Exposure to scripting or automation tools (e.g., Python, Bash, PowerShell) for troubleshooting, validation, or operational efficiency is a plus.
AI-conscious mindset, with interest in understanding how AI-assisted tools can support troubleshooting, documentation, incident analysis, and operational efficiency.

Responsibilities

Properly log incidents
Escalate unresolved issues to L2 engineering teams
Respond to monitoring alerts with immediate corrective action where possible
Create clear operational documentation, including incident summaries, symptoms, timelines, investigative steps, and outcomes
Provide calm, technically grounded support during live, near-live, and time-sensitive production windows